---
title: Using agentic workflows in ServiceNow Otto for Purchase Order Management \(POM\)
description: Use agentic workflows in ServiceNow Otto for Purchase Order Management \(POM\) to track and resolve anomalies or irregularities in the purchase order \(PO\) execution process.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/source-to-pay-operations/using-agentic-wf-na-for-pom.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [ServiceNow Otto for POM, Purchase Order Management, Source-to-Pay Operations, Finance and Supply Chain]
---

# Using agentic workflows in ServiceNow Otto for Purchase Order Management \(POM\)

Use agentic workflows in ServiceNow Otto for Purchase Order Management \(POM\) to track and resolve anomalies or irregularities in the purchase order \(PO\) execution process.

**Note:** Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-native-sku-overview.md).

Use the following agentic workflows that are available with ServiceNow Otto for Purchase Order Management \(POM\)

|Available agentic workflows|Description|Available AI agents|
|---------------------------|-----------|-------------------|
|Define PO exception mitigation strategy|Helps buyers identify and execute the best exception mitigation strategies by analyzing delivery gaps and proposing order changes with alternative suppliers.|Purchase order plan creation AI agent|

**Important:** By default, all agentic workflows and AI agent records are read only.

-   [Duplicate an agentic workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/clone-aia-usecase.md)
-   [Create an agentic workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/configure-use-case-ai-agents.md)
-   [Modify an agentic workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/modify-aia-use-case.md)

There might be AI agents installed on your instance that are not used in agentic workflows. To learn how to see all agents that are available to you, see [Find AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/find-ai-agents.md).

-   **[Automated purchase order exception creation from emails](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/convert-emails-to-exceptions.md)**  
Emails sent by a registered supplier contact are automatically converted to purchase order exceptions or universal requests by using the Email Intent to Action Agentic workflow.
-   **[Identify and execute mitigation strategies for PO exceptions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/mitigation-strategies-for-po-exceptions.md)**  
Use the Define PO exception mitigation strategy workflow to resolve purchase order exceptions and avoid the risk of critical part shortages. This agentic workflow helps buyers identify and execute the best mitigation strategies by analyzing delivery gaps and proposing order changes with alternative suppliers.

**Parent Topic:**[ServiceNow Otto for Purchase Order Management \(POM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/now-assist-for-purch-order-magmt.md)