---
title: Product Support for Technology
description: ServiceNow Product Support for Technology provides telecom and technology service providers to deliver end-to-end support while understanding customer impact, and offering transparent communication to all parties involved.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/telecom-media-technology/assurance-workflows.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Telecommunications, Media, and Technology \(TMT\)]
---

# Product Support for Technology

ServiceNow® Product Support for Technology provides telecom and technology service providers to deliver end-to-end support while understanding customer impact, and offering transparent communication to all parties involved.

## Applications and features

<table id="table_zzm_tc2_kbc" class="nav-card"><tbody><tr><td>

[Proactive Service Experience Workflow\[Omitted image "ind-bus.svg"\] Alt text:Deliver end-to-end workflows to resolve network related incidents, and proactively notify impacted customers.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/proactive-service-exp-workflows/psew-landing-page.md)

</td><td>

[Technology Product Support Case\[Omitted image "rtw-work-from-home.svg"\] Alt text:Resolve the customer issues faster using guided, step‑by‑step playbooks.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/proactive-service-exp-workflows/tpsc-landing-page.md)

</td><td>

[API Notification Management\[Omitted image "bus-agent-workspace-1.svg"\] Alt text:Notify third‑party systems of proactive or reactive cases in real time.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/proactive-service-exp-workflows/api-notif-landing-page.md)

</td></tr></tbody>
</table>## Additional resources

-   Learn more about what's new and changed, see the [Product Support for Technology release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/proactive-service-experience-workflows-rn.md).
-   Review the multiple TM Forum \(TMF\) Open APIs supported for the product, see [TMF APIs for TMT](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/tmt-api-reference.md).
-   Log in to your ServiceNow® account and find additional information about implementing and deploying Product Support for Technology features at the [Best Practices Library](https://mynow.servicenow.com/now/best-practices/home).
-   Access real-time courses, self-paced training, and career resources at [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/lxp-search?id=search&q=proactive%20service%20experience%20workflows&spa=1)
-   Find useful resources related to your role and explore best practices at [ServiceNow Impact](https://www.servicenow.com/success.html).
-   Connect with other Product Support for Technology users at [Now Community](https://www.servicenow.com/community/technology-provider/ct-p/technology).