---
title: Telecommunications Customer 360 component
description: Telecom Customer 360 is a UI Builder component that provides a comprehensive 360 degree view of a customer record in the CSM/FSM Configurable Workspace. You can embed this component as a tab on the record page of any customer record.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/telecom-media-technology/c360-component.html
release: australia
topic_type: concept
last_updated: "2026-07-26"
reading_time_minutes: 1
breadcrumb: [Add the Customer 360 tab to a record page, Configure, Telecommunications Customer 360, Telecommunications, Media, and Technology \(TMT\)]
---

# Telecommunications Customer 360 component

**Telecom Customer 360** is a UI Builder component that provides a comprehensive 360 degree view of a customer record in the **CSM/FSM Configurable Workspace**. You can embed this component as a tab on the record page of any customer record.

All cards that appear on the [Telecommunications Customer 360 home page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/c360-home-page.md) are displayed on the Telecom Customer 360 component page with a few changes.

-   The header information is not included as the component appears as a tab on the application record page.
-   The [All tasks card](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/c360-tasks-card.md) has a Tasks header and a **Create** option.
-   The **Run diagnostics** option is not available on the [Products card](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/c360-products-card.md).
-   The Related items contextual sidebar is not displayed.

The Customer 360 tab has been added to the complaint case. In this example, the complaint case record page includes a Customer 360 tab that displays a 360-degree view of the account or consumer associated with the case.

\[Omitted image "c360-complaint-tab.png"\] Alt text: Telecom 360 component

-   **[Add the Telecom Customer 360 component to a record page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/c360-add-component.md)**  
Add the Telecom Customer 360 component to a record page in UI Builder so that customer service representatives can see the 360-degree consumer or account view in the context of the record they are working on.
-   **[Add the Setup Customer360 Context data resource](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/c360-add-data-resource.md)**  
Add the Setup Customer360 Context data resource to the record page to enable the Telecom Customer 360 component to display the correct consumer or account view.

**Parent Topic:**[Add the Customer 360 tab to a record page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/c360-configure-c360.md)