---
title: Add the Customer 360 tab to a record page
description: Add the Customer 360 tab to any record page using either the page collection approach or the manual component approach, depending on your page type and required features.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/telecom-media-technology/c360-configure-c360.html
release: australia
topic_type: concept
last_updated: "2026-07-26"
reading_time_minutes: 1
breadcrumb: [Configure, Telecommunications Customer 360, Telecommunications, Media, and Technology \(TMT\)]
---

# Add the Customer 360 tab to a record page

Add the Customer 360 tab to any record page using either the page collection approach or the manual component approach, depending on your page type and required features.

Use the following guidance to determine which approach to use:

-   Page collection approach: Use this approach to add the Customer 360 tab to a record page along with the Recommended Actions and Run Diagnostics icons in the contextual side panel. See [Add Telecom Customer 360 to any record page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/c360-add-page-collection.md).
-   Manual component approach: Use this approach to manually add the Telecommunications Customer 360 component as a tab to any other record page in the CSM/FSM Configurable Workspace. See [Add the Telecom Customer 360 component to a record page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/c360-add-component.md).

-   **[Add Telecom Customer 360 to any record page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/c360-add-page-collection.md)**  
Follow this procedure to add the Customer 360 to any record page and enable recommended actions and diagnostics in the contextual side panel.
-   **[Telecommunications Customer 360 component](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/c360-component.md)**  
**Telecom Customer 360** is a UI Builder component that provides a comprehensive 360 degree view of a customer record in the **CSM/FSM Configurable Workspace**. You can embed this component as a tab on the record page of any customer record.

**Parent Topic:**[Configure Telecommunications Customer 360](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/c360-configure.md)

**Related topics**  


[Add Telecom Customer 360 to any record page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/c360-add-page-collection.md)

[Add the Telecom Customer 360 component to a record page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/c360-add-component.md)