---
title: Configure the insights card variables
description: Configure the variables in the insights card.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/telecom-media-technology/c360-configure-insights-card.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configure variables, Setup, Configure, Telecommunications Customer 360, Telecommunications, Media, and Technology \(TMT\)]
---

# Configure the insights card variables

Configure the variables in the insights card.

## Before you begin

Role required: sn\_telecom\_c360.admin

## Procedure

1.  Navigate to **All** > **Telecom Customer 360** > **Guided Setup** and select **Get Started**.

2.  Select **360 Cards** > **Insights**.

3.  Modify the following variables.

    |Variable name|Description|
    |-------------|-----------|
    |Enable proactive trigger|This variable is enabled by default. If this variable is inactive, the insights are not automatically generated when you open the customer or consumer account. After you open the account, select **Generate telecom customer 360 insights** to generate the insights for the account.|


**Parent Topic:**[Configure the Telecommunications Customer 360 variables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/c360-configure-variables.md)

**Related topics**  


[Insights card](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/c360-insights-card.md)