---
title: Insights card
description: The card provides AI-generated customer health insights and recent customer issue insights for a consumer or a customer account.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/telecom-media-technology/c360-insights-card.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Home page, Use, Telecommunications Customer 360, Telecommunications, Media, and Technology \(TMT\)]
---

# Insights card

The card provides AI-generated customer health insights and recent customer issue insights for a consumer or a customer account.

The following insights are displayed on the card:

-   Customer health: Displays the overall customer health trend based on cases and sentiment data analyzed over the past 30 days. If no sentiment data or closed cases are available, the card displays a message indicating that no data is available for analysis.
-   Top recent customer issues: Displays a summary of recent customer issues based on open cases and service problem cases associated with the consumer or customer account. The summary includes:
    -   A one to two line overview of the most common or significant issues.
    -   A list of individual issues, each showing the case or service problem number, opened date, priority, status, assigned to, and details.

\[Omitted image "c360-insights.jpg"\] Alt text: Customer 360 insights

You can configure variables such as tables, display fields, and query conditions. See [Configure the insights card variables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/c360-configure-insights-card.md) for details.

**Parent Topic:**[Telecommunications Customer 360 home page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/c360-home-page.md)