---
title: Use Telecommunications Customer 360
description: Use Telecommunications Customer 360 to view and manage customer information from a single view.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/telecom-media-technology/c360-use.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Telecommunications Customer 360, Telecommunications, Media, and Technology \(TMT\)]
---

# Use Telecommunications Customer 360

Use Telecommunications Customer 360 to view and manage customer information from a single view.

-   **[Telecommunications Customer 360 home page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/c360-home-page.md)**  
Telecommunications Customer 360 consolidates customer information, interaction history, products, and billing into a single view. The view displayed is based on the record type which can be account, consumer, or contact.
-   **[View interaction record](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/c360-view-inter-record.md)**  
Use this option to view and manage customer phone interaction records.
-   **[Recommendations panel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/c360-recommendations.md)**  
The Recommendations panel displays Knowledge Base article suggestions and enables you to search for Knowledge Base articles and trigger agentic workflows.

**Parent Topic:**[Telecommunications Customer 360](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/c360-land-page.md)