---
title: Configure agentic workflows for Telecommunications Customer 360
description: Duplicate and activate the Telecommunications Customer 360 agentic workflows, and complete any additional setup a specific workflow requires.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/telecom-media-technology/configure-agentic-workflows-C360.html
release: australia
topic_type: concept
last_updated: "2026-10-05"
reading_time_minutes: 1
breadcrumb: [Configure ServiceNow Otto for TMT, Configure, Telecommunications Customer 360, Telecommunications, Media, and Technology \(TMT\)]
---

# Configure agentic workflows for Telecommunications Customer 360

Duplicate and activate the Telecommunications Customer 360 agentic workflows, and complete any additional setup a specific workflow requires.

Agentic workflows included with the base system are read-only. Before you use one, duplicate it and activate it, along with any AI agents and triggers it depends on. See [Duplicate an agentic workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/clone-aia-usecase.md) and [Activate an agentic workflow template](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/activate-aia-use-case.md).

**Parent Topic:**[Configure ServiceNow Otto for TMT](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/telecom-media-technology/configure-servicenow-otto-c360.md)