---
title: Manage work orders for telecommunication services
description: Manage the work orders for the field services to support the installation, activation, and site assessments that are needed for connectivity services.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/telecom-media-technology/field-service-management-for-telecommunications/managing-work-order-telecommunication-service.html
release: australia
product: Field Service Management for Telecommunications
classification: field-service-management-for-telecommunications
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Field Service Management for Telecommunications, Telecommunications, Media, and Technology \(TMT\)]
---

# Manage work orders for telecommunication services

Manage the work orders for the field services to support the installation, activation, and site assessments that are needed for connectivity services.

With the use of the ServiceNow® Telecommunication Open API `(com.sn_tmf_api)` application, you create and manage work orders from your system for the connectivity-related field services. To learn more about managing work orders in Field Service Management, see [Manage work orders](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/field-service-management/c_ManageWorkOrders.md).

This feature supports the following:

-   Create a new work order
-   Update an existing work order
-   Fetch the details of a work order
-   Cancel a work order

The Telecommunication Open API application uses the TM Forum 697 Service Order Management API specification to create and manage work orders for the field services. To learn more, see [Work Order Management API](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/work-order-mgmt-api.md).