---
title: Using adaptive desktop actions for Customer Experimentation
description: Use adaptive desktop actions in Customer Success Management to test prompt-driven models on your workflows.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/telecom-media-technology/now-assist-for-telecom-media-and-technology/now-assist-adaptive-desktop-actions.html
release: australia
product: Now Assist for Telecom, Media and Technology
classification: now-assist-for-telecom-media-and-technology
topic_type: concept
last_updated: "2026-05-18"
reading_time_minutes: 1
breadcrumb: [Use generative AI skills, ServiceNow Otto for Telecommunications, Media, and Technology \(TMT\), Telecommunications, Media, and Technology \(TMT\)]
---

# Using adaptive desktop actions for Customer Experimentation

Use adaptive desktop actions in Customer Success Management to test prompt-driven models on your workflows.

With adaptive path desktop actions, you describe what task you want to accomplish on web at a high level in the tool configuration. The AI agent processes the request and generates an execution plan. It dynamically determines the specific steps needed to complete the task by analyzing the engagement's details including health, success blueprints, product adoption data, and renewal date.

For more information about AI desktop actions, see [AI Desktop Actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/agentic-desktop-landing-page.md).

**Parent Topic:**[Using ServiceNow Otto for Telecommunications, Media, and Technology \(TMT\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/now-assist-for-telecom-media-and-technology/now-assist-spm-using.md)