---
title: Agentic workflows in ServiceNow Otto for Service Exchange
description: Agentic workflows in ServiceNow Otto for Service Exchange help users complete tasks and get product information. These workflows include registration assistance and product documentation answers.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/telecom-media-technology/now-assist-for-telecom-media-and-technology/now-assist-agenticworkflows-se.html
release: australia
product: Now Assist for Telecom, Media and Technology
classification: now-assist-for-telecom-media-and-technology
topic_type: concept
last_updated: "2026-07-03"
reading_time_minutes: 1
breadcrumb: [Use agentic workflows, ServiceNow Otto for Telecommunications, Media, and Technology \(TMT\), Telecommunications, Media, and Technology \(TMT\)]
---

# Agentic workflows in ServiceNow Otto for Service Exchange

Agentic workflows in ServiceNow Otto for Service Exchange help users complete tasks and get product information. These workflows include registration assistance and product documentation answers.

<table id="table_se_agentic_workflows"><thead><tr><th>

Agentic workflow name

</th><th>

Description

</th><th>

Available AI agents

</th></tr></thead><tbody><tr><td>

[Service Exchange onboarding](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/now-assist-for-telecom-media-and-technology/now-assist-tmt-register-consumer-users-sb.md)

</td><td>

Assists the provider with the consumer registration process, including step-by-step guidance, error checks during registration, and support for resolving any errors.

</td><td>

-   Registration Initiator AI agent
-   Registration Error Monitor AI agent

</td></tr><tr><td>

[Service Exchange Knowledge Assistant](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/now-assist-for-telecom-media-and-technology/now-assist-tmt-service-exchange-assistant-se.md)

</td><td>

Helps users get answers to Service Exchange questions, grounded in documentation that matches the Service Exchange version installed on the instance. It also provides source links for every answer so users can verify the underlying documentation.

</td><td>

Service Exchange Knowledge Assistant AI agent

</td></tr></tbody>
</table>