---
title: Analyze metric data trend
description: Retrieves and analyzes health metric data for an engagement.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/telecom-media-technology/now-assist-for-telecom-media-and-technology/now-assist-tmt-analyze-metric-trend.html
release: australia
product: Now Assist for Telecom, Media and Technology
classification: now-assist-for-telecom-media-and-technology
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Use generative AI skills, ServiceNow Otto for Telecommunications, Media, and Technology \(TMT\), Telecommunications, Media, and Technology \(TMT\)]
---

# Analyze metric data trend

Retrieves and analyzes health metric data for an engagement.

## Before you begin

Role required: sn\_acct\_lc.customer\_success\_agent

## About this task

Collects and analyzes metric data for an engagement and determines if a risk signal is to be created. The Analyze metric data trend agentic workflow uses metric data to monitor the health score and generate risk signals when the Poor and Neutral range thresholds are exceeded. You can view the status of the metric collection in the [ServiceNow Otto panel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-panel-overview.md).

## Procedure

1.  Navigate to **All** > **AI Admin Hub** > **AI Skills**.

2.  Select **Activate** in the **Analyze metric data trend** card.

    \[Omitted image "analyze-metric-trend-activate.jpg"\] Alt text: Activate analyze metric data trend skill

3.  Select the user role that can utilize this skill and select **Save** to activate the skill.

    The collected metric data is used by the [ServiceNow Otto for Telecommunications, Media, and Technology \(TMT\) monitor engagement health agentic workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/now-assist-for-telecom-media-and-technology/now-assist-tmt-monitor-health.md).


**Parent Topic:**[Using ServiceNow Otto for Telecommunications, Media, and Technology \(TMT\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/now-assist-for-telecom-media-and-technology/now-assist-spm-using.md)