---
title: Configure Service Exchange ServiceNow Otto for Telecommunications, Media, and Technology \(TMT\)
description: Configure the ServiceNow Otto for Telecommunications, Media, and Technology \(TMT\) application so that enterprise providers can use the Service Exchange Mapping Assist feature in the Core UI.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/telecom-media-technology/now-assist-for-telecom-media-and-technology/now-assist-tmt-configuring-servicebridge.html
release: australia
product: Now Assist for Telecom, Media and Technology
classification: now-assist-for-telecom-media-and-technology
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configure, ServiceNow Otto for Telecommunications, Media, and Technology \(TMT\), Telecommunications, Media, and Technology \(TMT\)]
---

# Configure Service Exchange ServiceNow Otto for Telecommunications, Media, and Technology \(TMT\)

Configure the ServiceNow Otto for Telecommunications, Media, and Technology \(TMT\) application so that enterprise providers can use the Service Exchange Mapping Assist feature in the Core UI.

## Before you begin

Role required: admin

## Procedure

1.  Install the ServiceNow Otto for Telecommunications, Media, and Technology \(TMT\) plugin \(sn\_tmt\_gen\_ai\).

    -   For information about the plugin dependencies and plugin activation order, see [Application information](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/now-assist-for-telecom-media-and-technology/now-assist-tmt-supporting-info.md).
    -   For information about the installation process, see [Install plugins for ServiceNow Otto](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/install-now-assist-feature-plugins.md).
2.  Navigate to **All** > **AI Admin Hub** > **Features** and access the **Features** tab of the Now Assist Admin console.

    If you’re already in the AI Admin Hub console, you can select the **AI Skills** tab on the screen.

3.  Select **Customer** and select **TMT** in the Select product drop down list.

4.  On the Service Exchange feature card, select **View details**.

5.  In the All available Service Exchange skills section, select **Turn on**.

    Your skill is configured and activated. Agents can now automatically generate transform mapping between the provider and consumer fields.