---
title: Customer Service Problem Management agentic workflows
description: The Customer Service Problem Management agentic workflows resolve broadband and internet issues. They help customer agents resolve network tickets by tracking them and creating actionable tasks. They also handle billing inquiry case requests.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/telecom-media-technology/now-assist-for-telecom-media-and-technology/now-assist-tmt-customer-service-problem-management.html
release: australia
product: Now Assist for Telecom, Media and Technology
classification: now-assist-for-telecom-media-and-technology
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Use agentic workflows, ServiceNow Otto for Telecommunications, Media, and Technology \(TMT\), Telecommunications, Media, and Technology \(TMT\)]
---

# Customer Service Problem Management agentic workflows

The Customer Service Problem Management agentic workflows resolve broadband and internet issues. They help customer agents resolve network tickets by tracking them and creating actionable tasks. They also handle billing inquiry case requests.