---
title: Customer Success Management agentic workflows
description: The Customer Success agentic workflows are used to collect health data, monitor the engagement health score, analyze risks, support renewals, and schedule touchpoint meetings.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/telecom-media-technology/now-assist-for-telecom-media-and-technology/now-assist-tmt-health-risk.html
release: australia
product: Now Assist for Telecom, Media and Technology
classification: now-assist-for-telecom-media-and-technology
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Use agentic workflows, ServiceNow Otto for Telecommunications, Media, and Technology \(TMT\), Telecommunications, Media, and Technology \(TMT\)]
---

# Customer Success Management agentic workflows

The Customer Success agentic workflows are used to collect health data, monitor the engagement health score, analyze risks, support renewals, and schedule touchpoint meetings.