---
title: Request generative AI capabilities in TMT using the ServiceNow Otto panel
description: Request the contextual generative AI capabilities by using the conversational interface in the ServiceNow Otto panel. These capabilities include service problem case summary or resolution notes in the TMT application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/telecom-media-technology/now-assist-for-telecom-media-and-technology/request-genai-in-tmt.html
release: australia
product: Now Assist for Telecom, Media and Technology
classification: now-assist-for-telecom-media-and-technology
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Use generative AI skills, ServiceNow Otto for Telecommunications, Media, and Technology \(TMT\), Telecommunications, Media, and Technology \(TMT\)]
---

# Request generative AI capabilities in TMT using the ServiceNow Otto panel

Request the contextual generative AI capabilities by using the conversational interface in the ServiceNow Otto panel. These capabilities include service problem case summary or resolution notes in the TMT application.

## Before you begin

Make sure that Next Experience is enabled in the instance. For more information, see [Next Experience UI](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/next-experience-landing-page.md).

Role required: sn\_customerservice\_agent, sn\_customerservice.consumer\_agent

## About this task

You can use the ServiceNow Otto panel in CSM/FSM Configurable Workspace to request a service problem case summary and generate service problem case resolution notes.

For more information about the ServiceNow Otto panel, see [ServiceNow Otto panel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-panel-overview.md). For information about activating the ServiceNow Otto panel, see [Activate the ServiceNow Otto panel standard chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/activate-now-assist-panel.md).

## Procedure

1.  Log in to an instance where the ServiceNow Otto for TMT application is installed.

2.  Navigate to **Workspaces** > **CSM/FSM Configurable Workspace** > **Lists** > **Service Problem Case** > **All**.

3.  Open a service problem case.

4.  From the header menu, select the AI icon \(\[Omitted image "icon-ai-sparkle.png"\] Alt text: ServiceNow Otto icon.\) and request the generative AI capabilities in TMT for a service problem case.

5.  Select the relevant generative AI capability from the ServiceNow Otto panel.

    -   To summarize the service problem case, select **Summarize a record**.
    -   To generate the service problem case resolution notes, select **Generate resolution notes**.

**Parent Topic:**[Using ServiceNow Otto for Telecommunications, Media, and Technology \(TMT\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/now-assist-for-telecom-media-and-technology/now-assist-spm-using.md)