---
title: Exploring ServiceNow Otto for Sales CRM for Telecommunications
description: With the ServiceNow Otto for Sales CRM for Telecommunications application, you can use standalone AI agents to create a customer move order capture journey and create enrichment tasks. You can also identify the tasks required for domain orders by using historical data from similar orders.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/telecom-media-technology/now-assist-somt-explore.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [ServiceNow Otto for Sales Customer Relationship Management for Telecommunications, Telecommunications, Media, and Technology \(TMT\)]
---

# Exploring ServiceNow Otto for Sales CRM for Telecommunications

With the ServiceNow Otto for Sales CRM for Telecommunications application, you can use standalone AI agents to create a customer move order capture journey and create enrichment tasks. You can also identify the tasks required for domain orders by using historical data from similar orders.