---
title: Disconnect a service
description: As a provider, disconnect a service, or service order, in the ServiceNow AI Platform for your customers. For example, you might want to disconnect your current 4G connectivity to upgrade it to 5G connectivity.OM revamp project - This topic has been removed from the SOM bundle on Oct 14, 2025. Content has been covered in the new create-macd-orders.dita topic.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/telecom-media-technology/order-capture-disconnect-service-order.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Services, service changes, or disconnects, Use, Sales Customer Relationship Management for Telecommunications, Telecommunications, Media, and Technology \(TMT\)]
---

# Disconnect a service

As a provider, disconnect a service, or service order, in the ServiceNow AI Platform for your customers. For example, you might want to disconnect your current 4G connectivity to upgrade it to 5G connectivity.

## Before you begin

Role required: order\_approver, order\_viewer, sn\_ind\_tmt\_orm.order-fulfillment\_agent, or sn\_ind\_tmt\_orm.order\_fulfillment\_manager

## Procedure

1.  Navigate to **Workspaces** > **CSM/FSM Configurable Workspace**.

2.  To cancel a service order inventory for an existing customer account, do the following actions:

    1.  From the **Configurable Workspace Lists** tab \[Omitted image "list-outline-24.svg"\] Alt text:, select **Customer Orders**.
    2.  To select all orders, select **All** or to select an order, select **Open**.
    3.  Select **New**.
3.  When the Choose an order type dialog appears, select **Disconnect a service** and select **Create**.

    \[Omitted image "order-capture-disconnect-service-order-selector.png"\] Alt text: Choose an order type with the Disconnect a service option highlighted.