---
title: Sales Customer Relationship Management for Telecommunications
description: The ServiceNow Sales CRM for Telecommunications enables to unify your sales, fulfillment, and service operations on one platform.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/telecom-media-technology/sales-crm.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Telecommunications, Media, and Technology \(TMT\)]
---

# Sales Customer Relationship Management for Telecommunications

The ServiceNow® Sales CRM for Telecommunications enables to unify your sales, fulfillment, and service operations on one platform.

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[Explore\[Omitted image "bus-explore.svg"\] Alt text:Learn more about Sales CRM for Telecommunications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/sales-order-management-telecommunications.md)

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[Configure\[Omitted image "bus-sdlc.svg"\] Alt text:Plan and configure your implementation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/configure-somt.md)

</td></tr><tr><td>

[Use\[Omitted image "bus-integration-and-apis.svg"\] Alt text:Use Sales CRM for Telecommunications as an agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/using-somt.md)

</td><td>

 

</td></tr></tbody>
</table>## Additional resources

-   Learn more about what's new and changed, see the [Sales CRM for Telecommunications release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/sales-order-management-telecommunications-rn.md).
-   Review the multiple TM Forum \(TMF\) Open APIs supported for the product, see [TMF APIs for TMT](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/tmt-api-reference.md).
-   Log in to your ServiceNow® account and find additional information about implementing and deploying Sales CRM for Telecommunications features at the [Best Practices Library](https://mynow.servicenow.com/now/best-practices/home).
-   Access real-time courses, self-paced training, and career resources at [ServiceNow University](https://learning.servicenow.com/lxp?id=learning_course_prev&course_id=ff08c50d9389361056aeb94c5cba10ae&s=1&ssa=3).
-   Find useful resources related to your role and explore best practices at [ServiceNow Impact](https://www.servicenow.com/industries/telecom.html).
-   Connect with other Sales CRM for Telecommunications users at [Now Community](https://www.servicenow.com/community/telecom/ct-p/telecommunication).