---
title: Review and update the characteristic values on a service order
description: Review and update the characteristic option values that are associated with a service order to make sure that the customer's selections are correct.OM revamp project - This topic is obsolete and has been removed from the SOM bundle on Oct 7, 2025.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/telecom-media-technology/service-order-mgt-review-update-service-order-char-values.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Review service order details, Service orders for fulfillment, Use, Sales Customer Relationship Management for Telecommunications, Telecommunications, Media, and Technology \(TMT\)]
---

# Review and update the characteristic values on a service order

Review and update the characteristic option values that are associated with a service order to make sure that the customer's selections are correct.

## Before you begin

Role required: order\_approver, order\_viewer, sn\_ind\_tmt\_orm.service\_order\_manager

## About this task

Service specifications have a set of related characteristics and characteristic options. The characteristics are generic and are associated to one or more service or resource specifications. Each characteristic has a certain input type \(check box, list, attachment\) and can have one or more characteristic options. To learn more, see .

## Procedure

1.  To view the order characteristic values that are associated with a service order line item, locate the service order line item that you want to view.

    To learn more, see [Review the line items and related details for a service order](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/service-order-mgt-review-service-order-line-related-detail.md).

2.  Select **Order Characteristics \(n\)**, where \(n\) is the number of service characteristics that are associated with the selected service order line item.

3.  On the form, review the service order characteristics values and update as needed.

    For information about the field descriptions, see [Order Characteristics form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/order-management/fields-order-characteristics-form.md).

4.  When you finish reviewing and updating the service order characteristics, perform one of the following actions.

    |Action|Description|
    |------|-----------|
    |**Save the updated service order characteristics**|Select **Save**.|
    |**Delete the service order characteristics**|Select the options icon \(\[Omitted image "more-options.png"\] Alt text: next to the **Save** button, and then click **Delete**.|