---
title: Telecommunications, Media, and Technology \(TMT\)
description: The ServiceNow Telecommunications, Media, and Technology \(TMT\) unifies customer care, order management, network operations, and partner ecosystems on one AI-powered platform to modernize service provider operations.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/telecom-media-technology/telecom-media-tech-landing.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 5
---

# Telecommunications, Media, and Technology \(TMT\)

The ServiceNow® Telecommunications, Media, and Technology \(TMT\) unifies customer care, order management, network operations, and partner ecosystems on one AI-powered platform to modernize service provider operations.

Built for service providers and technology companies, it enables businesses to scale and capitalize on the fast-growing "everything-as-a-service" opportunity. It streamlines complex processes, automates workflows, and improves service delivery across customer, network, and partner interactions.

TMT brings together legacy systems, streamlines service fulfillment workflows through automation, enables real-time management of network inventory, and coordinates complex processes involving customers, the network, and partners.

-   **Key benefits**
    -   Reduce operational costs through process automation and system consolidation.
    -   Accelerate time-to-market with default workflows for service activation and order management.
    -   Improve customer experience with real-time visibility, intelligent alerting, and proactive issue resolution across the entire customer life cycle.
    -   Improve agent efficiency with real-time visibility across systems that enables first-contact resolution and reduces escalations.

<table id="table_azp_d1d_whc"><thead><tr><th>

Solutions

</th><th>

Overview

</th><th>

Applications

</th></tr></thead><tbody><tr><td>

[Telecom Service Management \(TSM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/tsm-about.md)

</td><td>

Telecommunications Service Management \(TSM\) breaks down siloed legacy systems with a unified AI platform that connects service and network operations. Built with industry standards and AI capabilities, TSM enables faster adoption, reduces operational costs, and enhances customer loyalty for telecommunications providers.

</td><td>

-   [Now Assist for Telecommunications, Media, and Technology](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/now-assist-for-telecom-media-and-technology/now-assist-spmc.md)
-   [Customer Success Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/acct-lifecycle-events/account-lifecycle-events-landing.md)
-   [Service Exchange](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/service-exchange/tmt-service-bridge-both-landing-page.md)
-   [Product Support for Technology](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/proactive-service-exp-workflows/assurance-workflows.md)
-   [Customer Service Problem Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/cspm-landing-page.md)
-   [Service Test Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/stm-landing-page.md)
-   [Telecommunications Customer 360](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/c360-land-page.md)

</td></tr><tr><td>

Additional capabilities

</td><td>

Telecommunications applications that enable you to automate operations and manage your infrastructure include network inventory, service operations, portfolio planning, field work, ad order management.

</td><td>

-   [Data Center and Network Asset Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/exploring-dcnam.md)
-   [Telecommunications Network Inventory](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/telecom-network-inventory.md)
-   [Telecommunications Service Operations Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/telecommunications-service-operations-management.md)
-   [Sales Customer Relationship Management for Telecommunications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/sales-crm.md)
-   [Field Service Management for Telecommunications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/field-service-management-for-telecommunications/field-service-management-telecommunications.md)
-   [Strategic Portfolio Management for Telecommunications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/strategic-portfolio-management-for-telecom/spmt-overview.md)

</td></tr><tr><td>

[Technology Provider Service Management \(TPSM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/tpsm-about.md)

</td><td>

Technology Provider Service Management \(TPSM\) automates work for technology providers to reduce contact center volumes, boost agent productivity, and maximize customer lifetime value. By embedding continuous AI innovation across customer-facing and internal workflows, TPSM enables as-a-service business models that accelerate value, fuel growth, and reduce costs.

</td><td>

-   [Now Assist for Telecommunications, Media, and Technology](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/now-assist-for-telecom-media-and-technology/now-assist-spmc.md)
-   [Customer Success Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/acct-lifecycle-events/account-lifecycle-events-landing.md)
-   [Service Exchange](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/service-exchange/tmt-service-bridge-both-landing-page.md)
-   [Product Support for Technology](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/proactive-service-exp-workflows/assurance-workflows.md)

</td></tr><tr><td>

Additional capabilities

</td><td>

Sales CRM for Technology Providers unifies sales, order management, and post-sales services on a single platform. Define new services quickly through catalog-driven orchestration, capture orders accurately, and automate fulfillment to reduce costs and improve customer retention.

</td><td>

[Sales CRM for Technology Providers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/order-management/order-mgt-overview.md)

</td></tr></tbody>
</table>## Developer reference

<table id="id_pjw_hng_bjc"><tbody><tr><td>

[TMF APIs for TMT](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/tmt-api-reference.md)

</td><td>

Open Digital Architecture-aligned REST APIs available across TMT solutions — a shared API surface for integrations.

</td><td>

[Browse APIs by product](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/api-product-type.md)

</td></tr></tbody>
</table>## Additional resources

-   Learn more about what's new and changed, see the [Telecommunications, Media, and Technology release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/technology-industry-rn-landing.md).
-   Learn about Customer Service Management at [Customer Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/c_CustomerServiceManagement.md)
-   Log in to your ServiceNow® account and find additional information about implementing and deploying Telecommunications, Media, and Technology features at the [Best Practices Library](https://mynow.servicenow.com/now/best-practices/home).
-   Access real-time courses, self-paced training, and career resources at [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/now-learning-get-certified?id=amap_detail&achievement_id=3436f09887952e9024e0bb39dabb3504&s=1&ssa=3).
-   Find useful resources related to your role and explore general guidelines at [ServiceNow Impact](https://www.servicenow.com/success.html).
-   Connect with Telecommunications, Media, and Technology users at the ServiceNow Community:
    -   [Telecommunications](https://www.servicenow.com/community/telecom/ct-p/telecommunication) users.
    -   [Technology Providers](https://www.servicenow.com/community/technology-provider/ct-p/technology).