---
title: Service Instance form
description: The Service Instance form enables you to create, review, and modify the details of an application service.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/telecom-network-inventory/telecommunications-network-inventory/application-service-instance-form.html
release: australia
product: Telecommunications Network Inventory
classification: telecommunications-network-inventory
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Reference, Telecommunications Network Inventory]
---

# Service Instance form

The Service Instance form enables you to create, review, and modify the details of an application service.

<table id="table_dgj_v3g_dtb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Name

</td><td>

Unique application service name, which isn’t in use by any other type of application service. Use self-explanatory names such as `mailing service` or `printing service`.

</td></tr><tr><td>

Model ID

</td><td>

A product model such as a software model where end of life data is stored.

</td></tr><tr><td>

Owned by

</td><td>

User who is familiar with the infrastructure and applications making up the service. This user is the application service Subject Matter Expert \(SME\) who provides information necessary for a successful creation of an application service.

</td></tr><tr><td>

Business criticality

</td><td>

Priority of the business service.

</td></tr><tr><td>

Version

</td><td>

The application service configuration version.

</td></tr><tr><td>

Used for

</td><td>

Type of deployment environment.

</td></tr><tr><td>

Operational status

</td><td>

Operational status of the application service, such as **Ready** or **Retired**.

</td></tr><tr><td>

Service classification

</td><td>

Type of service. Select one of the following.-   Business Service
-   Technical Service
-   Application Service

</td></tr><tr><td>

Approval group

</td><td>

 

</td></tr><tr><td>

Support group

</td><td>

Used by Incident Management as the group managing the contract covering the asset.

</td></tr><tr><td>

Change Group

</td><td>

Used by ITSM for routing of change and change-related tasks.

</td></tr><tr><td>

Managed by

</td><td>

Group that approves this service instance request.

</td></tr><tr><td>

SLA

</td><td>

Service Level Agreement.

</td></tr><tr><td>

Location.

</td><td>

Location where you manage the service.

</td></tr><tr><td>

Vendor

</td><td>

Vendor name.

</td></tr><tr><td>

Comments

</td><td>

Any additional comments.

</td></tr></tbody>
</table>**Parent Topic:**[Telecommunications Network Inventory reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/telecom-network-inventory/telecommunications-network-inventory/telecommunications-network-inventory-reference.md)