---
title: Service Operations Workspace for Telecommunications Network Inventory
description: ServiceNow Service Operations Workspace is a configurable workspace that provides a converged experience for Telecommunications Network Inventory \(TNI\) workflows. Configure your agent experience using the easy-to-navigate interface of Service Operations Workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/telecom-network-inventory/telecommunications-network-inventory/service-operations-workspace-network-inventory.html
release: australia
product: Telecommunications Network Inventory
classification: telecommunications-network-inventory
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Explore, Telecommunications Network Inventory]
---

# Service Operations Workspace for Telecommunications Network Inventory

ServiceNow® Service Operations Workspace is a configurable workspace that provides a converged experience for Telecommunications Network Inventory \(TNI\) workflows. Configure your agent experience using the easy-to-navigate interface of Service Operations Workspace.

## Service Operations Workspace for TNI overview

The Service Operations Workspace for TNI a converged experience for agents to view both incident/alert details and Network Inventory entities within a single Workspace. You can monitor the alert and incident for your network site or datacenter and analyze and resolve them, all from a single interface. It helps the agent to identify issues, manage network inventory assets, and promote service continuity across telecom networks.

## Benefits

-   **Enhance operational efficiency**

    Empower operations agents with real-time visibility into datacenter incidents and alerts, enabling faster response and efficient resolution.

-   **Unify experience for TNI workflows**

    Consolidate various TNI workflows into a single, intuitive interface, enabling seamless inventory management across different areas of network infrastructure.

-   **Customize configurability**

    Enable organizations to tailor the workspace to specific requirements and preferences, optimizing productivity by displaying relevant data and tools for each workflow.


## User roles

|Role title \[Name\]|Descriptions|
|-------------------|------------|
|DC Ops Agent \[sn\_ni\_core.dc\_ops\_agent\]|Oversees datacenter floor operations, using the floor map to manage incidents and alerts, resolve problems, and handle change requests.|
|DC Ops Viewer \[sn\_ni\_core.dc\_ops\_viewer\]|Read-only access to the Network Inventory workspace and its components.|

**Related topics**  


[Telecom Network Inventory roles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/telecom-network-inventory/telecommunications-network-inventory/telecom-inventory-roles.md)

[Exploring Telecommunications Network Inventory](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/telecom-network-inventory/telecommunications-network-inventory/exploring-telecommunicatons-network-inventory.md)