---
title: Submit a Remote Hands Request
description: Submit a Remote Hands Request. Create a case record and see how customers track status and updates.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/telecom-network-inventory/telecommunications-network-inventory/submit-remote-hands-request.html
release: australia
product: Telecommunications Network Inventory
classification: telecommunications-network-inventory
topic_type: task
last_updated: "2026-10-09"
reading_time_minutes: 1
breadcrumb: [Remote Hands Request, Use, Telecommunications Network Inventory]
---

# Submit a Remote Hands Request

Submit a Remote Hands Request. Create a case record and see how customers track status and updates.

## Before you begin

Plugins: Activate the following plugins:

-   Customer service installs base management \(sn\_install\_base\)
-   Customer service with request management \(sn\_cs\_sm\_request\)
-   Remote Hands Request Management \(sn\_remote\_hands\)

Role required: sn\_ni\_dcim\_user

## About this task

The Remote Hand Request form enables your customers to request services for equipment housed in your datacenters by connecting them directly with your onsite agents handling the remote hands requests.

## Procedure

1.  Navigate to **Customer Service Portal**.

2.  From the Request dropdown, select **Request Something**.

3.  Select **Data Centre** tab under categories.

4.  Select **Remote Hands Request**.

5.  On the Remote Hands Request form, fill in the fields.

    To learn about the fields in the Remote Hands Request form, see [Remote Hands Request form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/telecom-network-inventory/telecommunications-network-inventory/remote-hands-request-form.md)

6.  Select **Submit**


**Parent Topic:**[Remote Hands Request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/telecom-network-inventory/telecommunications-network-inventory/remote-hands-request.md)