--- title: View details of floor map description: Use the floor map in the Telecommunications Network Inventory application to view placement of network assets on a datacenter floor and their details such as asset specific and operational data. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/telecom-network-inventory/telecommunications-network-inventory/view-details-floor-map.html release: australia product: Telecommunications Network Inventory classification: telecommunications-network-inventory topic_type: task last_updated: "2026-03-12" reading_time_minutes: 4 breadcrumb: [Floor map, Network visualization view, Use, Telecommunications Network Inventory] --- # View details of floor map Use the floor map in the Telecommunications Network Inventory application to view placement of network assets on a datacenter floor and their details such as asset specific and operational data. ## Before you begin - Make sure that a datacenter record is mapped to the campus whose details you want to view. - Make sure that you have installed the Telecommunications Alarm Management Open API \(sn\_ind\_tmf642\) and Customer Service Problem Management \(CSPM\) \(sn\_sprb\_mgmt\) plugin to view alert and incident details. - Role required: sn\_ni\_core.dc\_ops\_agent ## About this task Use the floor map to view the following: - Details of the places on the floor. - View alert information - Visualize a rack - View floor and rack health information - View operational metrics ## Procedure 1. Navigate to **Workspaces** > **Network Inventory Workspace**. 2. Select the blue hub icon \[Omitted image "icon-blue-hub.png"\] Alt text: Blue Hub Icon.. The Network viewer window is displayed. 3. Select the **Floor map** tab. 4. In the **Choose location** field, select your Site, Building, and Floor. The floor map appears. 5. View the details of the floor map by performing the following actions on the map pane.

Action	Details
View the details of floor	Select an empty space on the floor. You can view the following details on the details pane.- Campus Campus name - Building Building name - Floor Floor name - Floor area Total floor area in square feet - Total cabinets Total count of cabinets on the floor - Total equipment Total count of equipment on the floor - Total interfaces Total count of interfaces on the floor - Available interfaces Available count of interfaces on the floor - Connections Count of logical connections and power circuits related to datacenter
View the details of a place	Select a place on the map pane. The selected place is highlighted on map pane. You can view the place details on the details pane. If the place is mapped to a Configuration Item \(CI\), then you can see the CI-specific details.
View the alert information	Select the alert icon \(\[Omitted image "icon-alert-floor-map.png"\] Alt text: Alert Icon.\) on a place in the map pane. On the details pane, you can view the following information about the CI that is mapped on that place.- Active alerts - Active events - Active change requests You can also select the green lightening bolt icon \(\[Omitted image "icon-green-lightening-bolt.png"\] Alt text: Green Lightening Bolt Icon.\) to view the alert information.
Visualize a rack	Select a rack CI on the map pane. The Rack view opens. Do the following on the Rack view.- To open the rack record, select Open rack. - To view the back of the rack, select View rear panel.
View floor and rack health information	Select an empty space on the map pane to view the following floor health information on the details pane. - Cabinet capacity - Temperature - Power usage - Humidity Select a rack on the map pane to view the following health information. - Rack usage - Temperature - Power usage - Humidity Select the more option icon \(\[Omitted image "icon-more-option.png"\] Alt text: More Options Icon.\) in the health section, and select Open metrics to view the metric values.
View operational metrics	Overlays on a floor map are visual indicators displayed directly on a datacenter's floor map. These indicators show real-time or past operational metrics. 1. In the View By field, select an overlay. The following overlays are available. - Temperature - Power - RU utilization 2. Select the time duration that you want. The default time duration is set as Recent. The following time durations are available. - Recent - Past 3 hours - Past 6 hours - Past 12 hours For example, select Temperature overlay and Past 3 hours time duration.The floor map updates with the colors according to the map legend. If the current time is 9:00 PM, the map shows the average of operational values from 6:00 PM to 9:00 PM. To disable overlays, select None in the View By field. Note: - You can only use the Recent time series option with the RU utilization overlay. - If no metric data available, system shows an error message No metrics found for the specified duration. To deselect overlay, select None in the View By field.
View floor map related to a company account	In the Filter By Accounts field, select an account. The map highlights the CIs related to that company account in bluish green color. CIs related to other accounts are grayed out. You can also select more than one account.
Open a record from details pane	1. On the details pane, select the more options icon \(\[Omitted image "icon-more-option.png"\] Alt text: More Options Icon.\) of a card. The card can be a place, CI, incident, alert, or change request. 2. Select Open record. The corresponding record opens. To open a rack record, you can also select Open rack on the Rack view.

**Parent Topic:**[Floor map](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/telecom-network-inventory/telecommunications-network-inventory/using-floor-map.md) **Related topics** [Floor map](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/telecom-network-inventory/telecommunications-network-inventory/visualization-floor-maps.md) [Configuring overlays on floor map](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/telecom-network-inventory/telecommunications-network-inventory/configure-overlays-floor-map.md)

Action	Details
View the details of floor	Select an empty space on the floor. You can view the following details on the details pane.- Campus Campus name - Building Building name - Floor Floor name - Floor area Total floor area in square feet - Total cabinets Total count of cabinets on the floor - Total equipment Total count of equipment on the floor - Total interfaces Total count of interfaces on the floor - Available interfaces Available count of interfaces on the floor - Connections Count of logical connections and power circuits related to datacenter
View the details of a place	Select a place on the map pane. The selected place is highlighted on map pane. You can view the place details on the details pane. If the place is mapped to a Configuration Item \(CI\), then you can see the CI-specific details.
View the alert information	Select the alert icon \(\[Omitted image "icon-alert-floor-map.png"\] Alt text: Alert Icon.\) on a place in the map pane. On the details pane, you can view the following information about the CI that is mapped on that place.- Active alerts - Active events - Active change requests You can also select the green lightening bolt icon \(\[Omitted image "icon-green-lightening-bolt.png"\] Alt text: Green Lightening Bolt Icon.\) to view the alert information.
Visualize a rack	Select a rack CI on the map pane. The Rack view opens. Do the following on the Rack view.- To open the rack record, select Open rack. - To view the back of the rack, select View rear panel.
View floor and rack health information	Select an empty space on the map pane to view the following floor health information on the details pane. - Cabinet capacity - Temperature - Power usage - Humidity Select a rack on the map pane to view the following health information. - Rack usage - Temperature - Power usage - Humidity Select the more option icon \(\[Omitted image "icon-more-option.png"\] Alt text: More Options Icon.\) in the health section, and select Open metrics to view the metric values.
View operational metrics	Overlays on a floor map are visual indicators displayed directly on a datacenter's floor map. These indicators show real-time or past operational metrics. 1. In the View By field, select an overlay. The following overlays are available. - Temperature - Power - RU utilization 2. Select the time duration that you want. The default time duration is set as Recent. The following time durations are available. - Recent - Past 3 hours - Past 6 hours - Past 12 hours For example, select Temperature overlay and Past 3 hours time duration.The floor map updates with the colors according to the map legend. If the current time is 9:00 PM, the map shows the average of operational values from 6:00 PM to 9:00 PM. To disable overlays, select None in the View By field. Note: - You can only use the Recent time series option with the RU utilization overlay. - If no metric data available, system shows an error message No metrics found for the specified duration. To deselect overlay, select None in the View By field.
View floor map related to a company account	In the Filter By Accounts field, select an account. The map highlights the CIs related to that company account in bluish green color. CIs related to other accounts are grayed out. You can also select more than one account.
Open a record from details pane	1. On the details pane, select the more options icon \(\[Omitted image "icon-more-option.png"\] Alt text: More Options Icon.\) of a card. The card can be a place, CI, incident, alert, or change request. 2. Select Open record. The corresponding record opens. To open a rack record, you can also select Open rack on the Rack view.