---
title: Configure a webhook
description: Integrate with a webhook to connect to an external event source and push event information to your ServiceNow instance.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/telecom-service-ops/telecommunications-service-operations-management/configure-fault-management.html
release: australia
product: Telecommunications Service Operations Management
classification: telecommunications-service-operations-management
topic_type: task
last_updated: "2026-10-09"
reading_time_minutes: 2
breadcrumb: [Configure Telecom Assurance, Configure, Telecommunications Service Operations Management]
---

# Configure a webhook

Integrate with a webhook to connect to an external event source and push event information to your ServiceNow instance.

## Before you begin

The plugins listed in the following table must be installed.

|Plugin|Plugin ID|Plugin description|
|------|---------|------------------|
|TSOM Event Management Connectors|sn\_tsom\_em\_conns|TSOM Assurance Connectors for events and metrics|
|TSOM Event Management Core|sn\_tsom\_em\_core|TSOM Assurance Core features|

Role required: TSOM Assurance admin

## Procedure

1.  Navigate to > **Workspaces** > **Service Operations Workspace**.

2.  From the navigation pane, select the Integrations Launchpad icon \[Omitted image "integrations\_launchpad\_icon.png"\] Alt text:.

3.  Select the **Browse Integrations** tab

4.  Search for the desired integration \(for example, Meraki, Fortinet, or VeloCloud\).

5.  Select the integration tile.

    For most integrations, select the **Events** tile.

    **Note:** For Fortinet, two integration tiles are available: **Events** and **Metrics \(Push\)**. Select the tile that matches the type of data you want to collect from your Fortinet system.

6.  On the Provide details page, provide details about the connector type.

    1.  In the **Connector name** field, enter a unique name for the connector type.

    2.  In the **Tags** field, enter tags to help locate and identify connectors of this type on the Express List.

    3.  Add additional tags.

        1.  Select the plus sign next to the **Tags** field.
        2.  In the Add tags window, provide the tag key and tag value.
        3.  Select **Add**.
    4.  In the **Description** field, enter information to help identify this connector type.

    5.  Verify that the vendor name in the **Source** field is correct.

    6.  From the **Assignment group** drop-down list, select the group or team that is responsible for managing and maintaining the Push connector.

    7.  Select **Next**.

7.  On the Set-up push connector page, copy the auto-generated URL parameter value to the clipboard by selecting **Copy to clipboard** in the **URL parameter value** field.

    This URL is automatically generated.

8.  Follow the instructions on the page to integrate your third-party connector with Event Management.

9.  Select **Activate**.

10. In the confirmation message, select **OK**.

11. In the **Details** tab, view the connector details.

    The connector is saved and a notification is sent after the connector is active.

12. After you receive a notification that the connector is active, select the **Events** tab to confirm successful configuration and event flow.

    Incoming events might take a few minutes to appear in the dashboard.


**Parent Topic:**[Configure Telecom Assurance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/telecom-service-ops/telecommunications-service-operations-management/set-up-fault-management.md)

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