---
title: Skill inputs for ServiceNow Otto for Customer Success Management
description: Look up the table and field inputs that each Customer Success Management skill relies on to generate a summary, insight, or draft.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/acct-lifecycle-events/account-lifecycle-otto-skill-inputs-reference.html
release: brazil
topic_type: reference
last_updated: "2026-09-22"
reading_time_minutes: 1
keywords: [skill inputs, Customer Success Management]
breadcrumb: [Reference, Customer Success Management]
---

# Skill inputs for ServiceNow Otto for Customer Success Management

Look up the table and field inputs that each Customer Success Management skill relies on to generate a summary, insight, or draft.

An input identifies the table and fields that a skill uses to generate its response. A skill's input data source can't be modified. Inputs have been grouped by the record they're most closely associated with:

-   [Skill inputs for onboarding and engagement skills](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/acct-lifecycle-events/account-lifecycle-otto-skill-inputs-engagement.md)
-   [Skill inputs for risk skills](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/acct-lifecycle-events/account-lifecycle-otto-skill-inputs-risk.md)
-   [Skill inputs for touchpoint and meeting skills](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/acct-lifecycle-events/account-lifecycle-otto-skill-inputs-touchpoints.md)
-   [Skill inputs for playbook skills](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/acct-lifecycle-events/account-lifecycle-otto-skill-inputs-playbooks.md)
-   [Skill inputs for product adoption skills](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/acct-lifecycle-events/account-lifecycle-otto-skill-inputs-product-adoption.md)

-   **[Skill inputs for onboarding and engagement skills](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/acct-lifecycle-events/account-lifecycle-otto-skill-inputs-engagement.md)**  
Table and field inputs for the account onboarding case, engagement, success initiative, and executive insight skills.
-   **[Skill inputs for playbook skills](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/acct-lifecycle-events/account-lifecycle-otto-skill-inputs-playbooks.md)**  
Table and field inputs for the customer play and internal play summarization skills.
-   **[Skill inputs for product adoption skills](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/acct-lifecycle-events/account-lifecycle-otto-skill-inputs-product-adoption.md)**  
Table and field inputs for the product adoption roadmap generation skill.
-   **[Skill inputs for risk skills](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/acct-lifecycle-events/account-lifecycle-otto-skill-inputs-risk.md)**  
Table and field inputs for the risk signal and issues summarization, and draft risk closure notes, skills.
-   **[Skill inputs for touchpoint and meeting skills](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/acct-lifecycle-events/account-lifecycle-otto-skill-inputs-touchpoints.md)**  
Table and field inputs for the touchpoint summarization, transcript analysis, prep brief, and next steps skills.

**Parent Topic:**[Customer Success Management reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/acct-lifecycle-events/account-lifecycle-reference.md)

**Related topics**  


[Skill inputs for onboarding and engagement skills](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/acct-lifecycle-events/account-lifecycle-otto-skill-inputs-engagement.md)

[Skill inputs for risk skills](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/acct-lifecycle-events/account-lifecycle-otto-skill-inputs-risk.md)

[Skill inputs for touchpoint and meeting skills](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/acct-lifecycle-events/account-lifecycle-otto-skill-inputs-touchpoints.md)

[Skill inputs for playbook skills](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/acct-lifecycle-events/account-lifecycle-otto-skill-inputs-playbooks.md)

[Skill inputs for product adoption skills](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/acct-lifecycle-events/account-lifecycle-otto-skill-inputs-product-adoption.md)