---
title: Squad resource identifier agentic workflow
description: Use a squad resource identifier agentic workflow to identify and recommend internal experts based on record under consideration, skill set, region, and real-time availability.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/acct-lifecycle-events/now-assist-squad-resource-identifier.html
release: brazil
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Manage engagements, Customer success, Use, Customer Success Management]
---

# Squad resource identifier agentic workflow

Use a squad resource identifier agentic workflow to identify and recommend internal experts based on record under consideration, skill set, region, and real-time availability.

## Squad resource identifier agentic workflow overview

The agentic workflow assists customer success teams to quickly identify and connect with the right individuals to support success plays, initiatives, or critical escalations. This ensures faster and more effective collaboration across engagements.

The Squad resource identifier agentic workflow supports these tables: Touchpoint, Account Onboarding Case, Success Task, Engagement, Implementation Record, Customer Play, Success Initiative, Internal Play, Internal Play Task, Risk Signal and Issue, Onboarding Task, and Data Import Task.

Role required: `sn_acct_lc.customer_success_agent` and `sn_acct_lc.agent`

Agentic workflows included with the base system are read-only. To configure this workflow, see [Configure agentic workflows for Customer Success Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/acct-lifecycle-events/account-lifecycle-otto-workflows-config.md).

**Parent Topic:**[Manage engagements](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/acct-lifecycle-events/account-lifecycle-manage-engage.md)