---
title: Associate a group to a business location
description: Associate a group with the desired business location by establishing a one-to-many \(1:M\) relationship. This association helps you assign cases directly to the appropriate assignment groups.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/customer-service-management/associate-a-group-to-a-business-location-so.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Setting up assignment groups, Configure Service Model Foundation, Data models, Set up your environment, Configure, Customer Service Management]
---

# Associate a group to a business location

Associate a group with the desired business location by establishing a one-to-many \(1:M\) relationship. This association helps you assign cases directly to the appropriate assignment groups.

## Before you begin

**Note:** A group can only be associated with a single business location, but a business location can have multiple groups.

Role required: admin

## Procedure

1.  Navigate to **All** > **Customer Service** > **Service Organizations** > **Business Locations** > **Internal/ External Business Locations**.

2.  Select the internal or external business location from the list that you want to associate an assignment group to.


3.  In the Assignment Groups related list, select **New**.


4.  On the Organization Assignment Group form, fill in the fields.

    |Field|Description|
    |-----|-----------|
    |Service organization|Auto-populated with the name of the business location to which you’re adding an assignment group.|
    |Assignment group|Name of the assignment group that is to be added.|

5.  Select **Submit**.


## What to do next

Add group members to a business location. For more information, see [Add group members to a business location](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/add-group-members-to-a-business-location-so.md).