---
title: CRM Workspace landing pages
description: A landing page is an initial view of your workspace. Landing pages present content tailored to users' assigned roles and provide the information needed to get started with their work.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/customer-service-management/csm-workspace-landing-pages.html
release: brazil
topic_type: concept
last_updated: "2026-10-22"
reading_time_minutes: 1
breadcrumb: [CRM Workspace features, CRM Workspace, Organize agent workspaces, Configure, Customer Service Management]
---

# CRM Workspace landing pages

A landing page is an initial view of your workspace. Landing pages present content tailored to users' assigned roles and provide the information needed to get started with their work.

Landing pages can include filtered lists, KPIs, and other features that enable you to access information from one location. CRM Workspace landing pages provide customer service agents and managers with lists of assigned cases and case tasks and agent, group, and organization metrics.

Use landing pages as a starting point to get into your work. You can use landing pages to quickly scan and prioritize cases and case tasks, access records, and track your performance.

## Landing page types in CRM Workspace

Several landing pages are available for CRM Workspace.

-   **[CSM Landing Page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/csm-ws-landing-page-original.md) and [CSM Landing Page - Premium](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/csm-ws-landing-page-premium.md)**

    These landing pages use components to display lists and metrics. The admin configures this information in [UI Builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/application-development/using-ui-builder.md) and can create different landing pages for different audiences.

    Two versions of the landing page are available based on plugin activation. For more information, see [CRM Workspace landing page plugins](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/csm-workspace-landing-pages.md).

-   **[CSM Dashboards](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/csm-ws-landing-page-dashboard.md)**

    This landing page uses dashboards to display information. You can duplicate the provided dashboards and modify them as desired or create dashboards and then share these dashboards with other users.


## CRM Workspace landing page plugins

The following table describes the plugin requirements for the CRM Workspace landing pages.

<table id="table_czt_w5n_4xb"><thead><tr><th>

Landing Page

</th><th>

Plugin requirements

</th></tr></thead><tbody><tr><td>

CSM Landing Page

</td><td>

Available with the CRM Workspace plugin \(com.snc.uib.csm\_agent\_workspace\).

</td></tr><tr><td>

CSM Landing Page - Premium

</td><td>

Available with the following plugins:-   CRM Workspace \(com.snc.uib.csm\_agent\_workspace\)
-   Performance Analytics - Content Pack - Customer Service Management - Advanced \(com.snc.pa.customer\_service\_advanced\)

</td></tr><tr><td>

CSM Dashboards

</td><td>

Available with the CRM Workspace plugin \(com.snc.uib.csm\_agent\_workspace\).

</td></tr></tbody>
</table>