---
title: Combined AI Search release notes for upgrades from Australia to Brazil
description: Consolidated page of all release notes for AI Search from Australia to Brazil.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/delta-australia-brazil/brazil-australia-aisearch-release-notes.html
release: brazil
topic_type: reference
last_updated: "2026-11-06"
reading_time_minutes: 7
breadcrumb: [Products combined by family]
---

# Combined AI Search release notes for upgrades from Australia to Brazil

Consolidated page of all release notes for AI Search from Australia to Brazil.

## How to use this page

To help you prepare for your upgrade, we have combined the cross-family AI Search release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil.

**Tip:** If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

## Important information for upgrading AI Search to Brazil

Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## New features

Between your current release family and Brazil, new features were introduced for AI Search.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

-   **[Display search suggestion links as standard HTML anchors](https://www.servicenow.com/docs/access?context=display-search-suggestion-links-standard-html-anchors&family=australia&ft:locale=en-US)**

Preserve your search state in portal search and global/workspace search by configuring display of search suggestion links as standard HTML anchors. With this setting configured, you can open search suggestions in new browser tabs using your browser's native right-click or long-press functionality.

-   **[Display search result title links as standard HTML anchors](https://www.servicenow.com/docs/access?context=display-search-result-links-standard-html-anchors&family=australia&ft:locale=en-US)**

Preserve your search state in portal search and global/workspace search by configuring display of search result title links as standard HTML anchors. With this setting configured, you can open search results in new browser tabs using your browser's native right-click or long-press functionality.


 -   **[ServiceNow Otto for AI Search](https://www.servicenow.com/docs/access?context=now-assist-ais&family=australia&ft:locale=en-US)**

ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. Name changes include but aren't limited to:

    -   Now Assist in AI Search is now ServiceNow Otto for AI Search.
    -   Now Assist Action Genius Results are now Action Genius Results.
    -   Now Assist Q&amp;A Genius Results are now Knowledge base article Genius Results.
    -   Now Assist Multi-Content Response Genius Results are now Summary Genius Results.
-   **[MCP Server](https://www.servicenow.com/docs/access?context=mcp-platform-manager-landing&family=australia&ft:locale=en-US)**

AI Search capabilities are now available through the Model Context Protocol \(MCP\) Search tool category.


 -   **[Generate multi-content synthesized responses](https://www.servicenow.com/docs/access?context=generate-multi-content-synthesized-sources&family=australia&ft:locale=en-US)**

AI Search can now use multi-source synthesis to gather and combine information from any indexed source in your system.


 -   **[Multimodal captioning for attachments](https://www.servicenow.com/docs/access?context=activate-multimodal-captioning&family=australia&ft:locale=en-US)**

Multimodal captioning automatically generates searchable descriptive captions for images, tables, charts, and other visual elements in indexed attachments. Find attachments by searching for keywords from generated captions.


 -   **[Improve search precision and contextual relevance with hybrid search](https://www.servicenow.com/docs/access?context=hybrid-search-ais&family=australia&ft:locale=en-US)**

Beginning with Now Assist in AI Search 15.0, administrators on instances with Now Assist in AI Search installed can enable the new hybrid search mode. Hybrid search combines keyword-based search with semantic understanding to deliver more accurate and relevant search results, with fewer zero-result searches.

-   **[Configure AI Search as the source for Ask ServiceNow Otto® suggestions](https://www.servicenow.com/docs/access?context=configure-ai-search-source-ask-now-assist-suggestions&family=australia&ft:locale=en-US)**

Admins can configure the system to use AI Search as the source for Ask ServiceNow Otto® suggestions in enhanced chat. Making this change activates suggestion term highlighting in Ask ServiceNow Otto® and provides improvements such as wildcard searching and lemmatization for suggestions.


</td></tr><tr><td>

Brazil

</td><td>

-   **[Exclude high-churn fields from indexing](https://www.servicenow.com/docs/access?context=high-churn-field-detection-ais&family=brazil&ft:locale=en-US)**

Reduce the frequency and duration of indexing operations and improve search performance by excluding frequently updated fields from the index. Excluding these high-churn fields avoids needless reindexing and reduces the size of your index, making search more efficient.


 -   **[Display search suggestion links as standard HTML anchors](https://www.servicenow.com/docs/access?context=display-search-suggestion-links-standard-html-anchors&family=brazil&ft:locale=en-US)**

Preserve your search state in portal search and global/workspace search by configuring display of search suggestion links as standard HTML anchors. With this setting configured, you can open search suggestions in new browser tabs using your browser's native right-click or long-press functionality.

-   **[Display search result title links as standard HTML anchors](https://www.servicenow.com/docs/access?context=display-search-result-links-standard-html-anchors&family=brazil&ft:locale=en-US)**

Preserve your search state in portal search and global/workspace search by configuring display of search result title links as standard HTML anchors. With this setting configured, you can open search results in new browser tabs using your browser's native right-click or long-press functionality.


</td></tr></tbody>
</table>## Changes

Between your current release family and Brazil, some changes were made to existing AI Search features.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

-   **[Summary Genius Results](https://www.servicenow.com/docs/access?context=now-assist-multi-content-qna-genius-results&family=australia&ft:locale=en-US)**

If you have ServiceNow Otto for AI Search installed, ServiceNow Otto® Summary Genius Results are supported in global and workspace search. Activating ServiceNow Otto® Summary Genius Results in global or workspace search profiles overrides all other Genius Result configurations, so that global and workspace searches only display Genius Result answers from Summary Genius Results. Virtual Agent topic citations from ServiceNow Otto® Summary Genius Result answers in global or workspace search open the selected topic in the ServiceNow Otto® panel so the user can continue their conversation on that topic.

-   **[Search Suggestions](https://www.servicenow.com/docs/access?context=search-suggestions-overview&family=australia&ft:locale=en-US)**

Search administrators with the ais\_admin granular admin role can access all Search Suggestions tables. Assign search administrators this role to eliminate needless propagation of full admin access.

-   **[Gain insights into search behavior with a refreshed and updated Search Preview UI.](https://www.servicenow.com/docs/access?context=search-preview-ui-new&family=australia&ft:locale=en-US)**

Preview search query results using settings from a search application configuration or a search profile. Choose between keyword and hybrid search modes. Display search results as individual EVAM cards or as a JSON-format search query response object, with search and syntax highlighting. Review search query behavior and results and specify search query settings with the new Summary, Genius Results, Details, and Profile admin tools.


</td></tr><tr><td>

Brazil

</td><td>

-   **[Expanded support for hybrid search](https://www.servicenow.com/docs/access?context=hybrid-search-ais&family=brazil&ft:locale=en-US)**

Hybrid search now supports all indexed sources that have semantic vector indexing configured.


</td></tr></tbody>
</table>## Removed

Between your current release family and Brazil, some AI Search features or functionality were removed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Deprecations

Between your current release family and Brazil, some AI Search features or functionality were deprecated.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

-   **Now LLM Service**

Starting with the September 2026 release, Gemma 4 joins our growing portfolio of open-weight models available through Now LLM Service. The latest industry advancements are available alongside sovereignty-focused options. All models are hosted and governed by ServiceNow with the same infrastructure and data protections. Older models will remain available for existing published AI skills, agents, and agentic workflows, but will no longer be available for new development or configuration. For details, see the [KB3066214: ServiceNow Otto Model Upgrades](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3066214) article in the Now Support Knowledge Base.


</td></tr></tbody>
</table>## Activation information

Review information on how to activate AI Search.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

-   **Activation information**

AI Search is a ServiceNow AI Platform feature that is active by default.


</td></tr><tr><td>

Brazil

</td><td>

-   **Activation information**

AI Search is a ServiceNow AI Platform feature that is active by default.


</td></tr></tbody>
</table>## Additional requirements

If any additional requirements were introduced or changed for AI Search we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Browser requirements

If any specific browser requirements were introduced or changed for AI Search we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

-   **Browser requirements**

For optimal performance, use AI Search in the latest release of Google Chrome or Mozilla Firefox. AI Search doesn’t support Internet Explorer.


</td></tr><tr><td>

Brazil

</td><td>

-   **Browser requirements**

For optimal performance, use AI Search in the latest release of Google Chrome or Mozilla Firefox. AI Search doesn’t support Internet Explorer.


</td></tr></tbody>
</table>## Accessibility information

Review details on accessibility information for AI Search, such as specific requirements or compliance levels.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Localization information

If there are specific localization considerations for AI Search we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

-   **Localization information**

AI Search supports indexing and search in all languages offered by the ServiceNow AI Platform. Search features, such as stop words and synonyms, are available in many supported languages. For details of language support by feature, see [Internationalization support](https://www.servicenow.com/docs/access?context=international-language-support-ais&family=australia&ft:locale=en-US).


</td></tr><tr><td>

Brazil

</td><td>

-   **Localization information**

AI Search supports indexing and search in all languages offered by the ServiceNow AI Platform. Search features, such as stop words and synonyms, are available in many supported languages. For details of language support by feature, see [Internationalization support](https://www.servicenow.com/docs/access?context=international-language-support-ais&family=brazil&ft:locale=en-US).


</td></tr></tbody>
</table>## Highlight information

If there are specific highlight considerations for AI Search we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

-   Index and search text and attachments from ServiceNow AI Platform tables and external document repositories.
-   Machine learning relevancy intelligently tunes search result relevancy scores based on previous search users' selections.
-   Semantic vector search and hybrid search modes find results that match the intent and context of your search.
-   Genius Results highlight the best answers for a search query and provide immediate access to relevant actions.
-   Content security preserves user access permissions for your searchable content.

 See [AI Search](https://www.servicenow.com/docs/access?context=overview-ais&family=australia&ft:locale=en-US) for more information.

</td></tr><tr><td>

Brazil

</td><td>

-   Index and search text and attachments from ServiceNow AI Platform tables and external document repositories.
-   Machine learning relevancy intelligently tunes search result relevancy scores based on previous search users' selections.
-   Semantic vector search and hybrid search modes find results that match the intent and context of your search.
-   Genius Results highlight the best answers for a search query and provide immediate access to relevant actions.
-   Content security preserves user access permissions for your searchable content.

 See [AI Search](https://www.servicenow.com/docs/access?context=overview-ais&family=brazil&ft:locale=en-US) for more information.

</td></tr></tbody>
</table>**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/delta-australia-brazil/rn-combined-intro.md)