---
title: Combined CRM Outlook Add-in release notes for upgrades from Australia to Brazil
description: Consolidated page of all release notes for CRM Outlook Add-in from Australia to Brazil.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/delta-australia-brazil/brazil-australia-crmoutlookaddin-release-notes.html
release: brazil
topic_type: reference
last_updated: "2026-11-06"
reading_time_minutes: 4
breadcrumb: [Products combined by family]
---

# Combined CRM Outlook Add-in release notes for upgrades from Australia to Brazil

Consolidated page of all release notes for CRM Outlook Add-in from Australia to Brazil.

## How to use this page

To help you prepare for your upgrade, we have combined the cross-family CRM Outlook Add-in release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil.

**Tip:** If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

## Important information for upgrading CRM Outlook Add-in to Brazil

Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## New features

Between your current release family and Brazil, new features were introduced for CRM Outlook Add-in.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Changes

Between your current release family and Brazil, some changes were made to existing CRM Outlook Add-in features.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

-   **[Associate emails with CRM entities](https://www.servicenow.com/docs/access?context=associate-email-crm-outlook&family=brazil&ft:locale=en-US)**

Reduce user confusion when records can't be displayed or found.

    -   Previously, users saw a blank page when a linked record couldn't be displayed. Now, users receive information that helps them understand whether the record is unavailable or access is restricted, along with guidance on next steps.
    -   Previously, users saw a blank page when searches and filters returned no matching records on the Lead, Account, Contact, and Opportunity tabs. Now, users receive guidance to help them refine their search criteria or create a new record.

</td></tr></tbody>
</table>## Removed

Between your current release family and Brazil, some CRM Outlook Add-in features or functionality were removed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Deprecations

Between your current release family and Brazil, some CRM Outlook Add-in features or functionality were deprecated.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Activation information

Review information on how to activate CRM Outlook Add-in.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

-   **Activation information**

Install the CRM Outlook Add-in application \(sn\_crm\_outlook\) from the ServiceNow Store. The application installs related ServiceNow® Store applications and plugins that aren't already active on your instance. After installation, download the manifest file and install the ServiceNow CRM for Outlook add-in on each user's Microsoft Outlook client. The sn\_crm\_outlook.crm\_outlook\_admin role is required to configure the add-in, and the sn\_crm\_outlook.crm\_outlook\_user role is required to use it.


</td></tr></tbody>
</table>## Additional requirements

If any additional requirements were introduced or changed for CRM Outlook Add-in we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

-   **Additional requirements**

Configuring email promotion requires the User Mailbox Integration plugin to be active on your instance so that emails associated through the add-in are promoted from the Staged Email \[sys\_email\_staging\] table to the Email \[sys\_email\] table, making them visible to agents in the workspace.


</td></tr></tbody>
</table>## Browser requirements

If any specific browser requirements were introduced or changed for CRM Outlook Add-in we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Accessibility information

Review details on accessibility information for CRM Outlook Add-in, such as specific requirements or compliance levels.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Localization information

If there are specific localization considerations for CRM Outlook Add-in we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

-   **Localization information**

The CRM Outlook Add-in is available in Arabic, Brazilian Portuguese, Chinese \(Simplified and Traditional\), Czech, Dutch, English, Finnish, French \(France and Canada\), German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, and Turkish. Language packs are installed automatically when the corresponding ServiceNow base system language plugin is active.


</td></tr></tbody>
</table>## Highlight information

If there are specific highlight considerations for CRM Outlook Add-in we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

-   Capture customer emails in the CRM without leaving Microsoft Outlook by associating messages with leads, contacts, accounts, and opportunities directly from the inbox.
-   Locate CRM records such as leads, contacts, opportunities, and accounts, and associate emails to them. After you associate one email from a thread, other emails that you select from that thread link to the same record.
-   Convert inbound interest into actionable CRM records by creating leads or contacts from emails with relevant details automatically populated.
-   Configure redirect rules to automatically route high-volume email captures to your instance, keeping CRM data consistent for pipeline visibility and follow-up tracking.
-   Maintain consistent customer context by making captured email interactions available for pipeline visibility and follow-up tracking.

 See [CRM Outlook Add-in](https://www.servicenow.com/docs/access?context=explore-crm-outlook-add-in&family=brazil&ft:locale=en-US) for more information.

</td></tr></tbody>
</table>**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/delta-australia-brazil/rn-combined-intro.md)