---
title: Combined Predictive Intelligence release notes for upgrades from Australia to Brazil
description: Consolidated page of all release notes for Predictive Intelligence from Australia to Brazil. Predictive Intelligence was previously called Agent Intelligence.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/delta-australia-brazil/brazil-australia-predictiveintelligence-release-notes.html
release: brazil
topic_type: reference
last_updated: "2026-11-06"
reading_time_minutes: 3
breadcrumb: [Products combined by family]
---

# Combined Predictive Intelligence release notes for upgrades from Australia to Brazil

Consolidated page of all release notes for Predictive Intelligence from Australia to Brazil. Predictive Intelligence was previously called Agent Intelligence.

## How to use this page

To help you prepare for your upgrade, we have combined the cross-family Predictive Intelligence release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil.

**Tip:** If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

## Important information for upgrading Predictive Intelligence to Brazil

Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## New features

Between your current release family and Brazil, new features were introduced for Predictive Intelligence.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

-   **Sys property: [ML Trainer - Glide communication KAA](https://www.servicenow.com/docs/access?context=predictive-intelligence-properties&family=australia&ft:locale=en-US)**

A sys property \(glide.platform\_ml.kaa\_auth\_enabled\) implements KAA validation to the ML Trainer server. KAA validation occurs only if mTLS is enabled on the instance. If this property is enabled but mTLS isn't enabled, the KAA validation is skipped. Default value is true \(from the Australia release\).


 -   **[Predictive Intelligence Usage Analytics dashboard](https://www.servicenow.com/docs/access?context=predictive-intel-usage-analytics&family=australia&ft:locale=en-US)**

Usage Analytics dashboard is a central location to understand the adoption, effectiveness, and overall value of all your Predictive Intelligence solutions. Dashboard widgets offer several metrics such as total monthly count of predictions per solution type.


</td></tr><tr><td>

Brazil

</td><td>

-   **[Test time explainability](https://www.servicenow.com/docs/access?context=predictive-intel-test-time-explain&family=brazil&ft:locale=en-US)**

Understand the reasons your machine learning solution made a specific prediction with Test time explainability, which returns a list of input features that influenced the prediction. Applies to Classification solutions only. Example script provided.


</td></tr></tbody>
</table>## Changes

Between your current release family and Brazil, some changes were made to existing Predictive Intelligence features.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Removed

Between your current release family and Brazil, some Predictive Intelligence features or functionality were removed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Deprecations

Between your current release family and Brazil, some Predictive Intelligence features or functionality were deprecated.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Activation information

Review information on how to activate Predictive Intelligence.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

-   **Activation information**

Predictive Intelligence is a ServiceNow AI Platform feature that is active by default.


</td></tr><tr><td>

Brazil

</td><td>

-   **Activation information**

Predictive Intelligence is a ServiceNow AI Platform feature that is active by default. For details see [Install Predictive Intelligence](https://www.servicenow.com/docs/access?context=install-predictive-intelligence&family=brazil&ft:locale=en-US).


</td></tr></tbody>
</table>## Additional requirements

If any additional requirements were introduced or changed for Predictive Intelligence we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Browser requirements

If any specific browser requirements were introduced or changed for Predictive Intelligence we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Accessibility information

Review details on accessibility information for Predictive Intelligence, such as specific requirements or compliance levels.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Localization information

If there are specific localization considerations for Predictive Intelligence we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Highlight information

If there are specific highlight considerations for Predictive Intelligence we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

-   A new Predictive Intelligence Usage Analytics dashboard provides you with actionable insights into model performance, user engagement, adoption trends, and product health.
-   The sys property ML Trainer - Glide communication KAA \(glide.platform\_ml.kaa\_auth\_enabled\) implements KAA validation when mTLS is enabled.

 See [Predictive Intelligence](https://www.servicenow.com/docs/access?context=predictive-intelligence-landing&family=australia&ft:locale=en-US) for more information.

</td></tr><tr><td>

Brazil

</td><td>

With Predictive Intelligence you can harness the power of machine learning for use cases such as the following.

-   Automatically populate fields during case creation.
-   Categorize and route work based on how records have been handled in the past.
-   Recommend resolutions to cases that are similar to previous ones.
-   Identify major outages based on incoming incidents.

 See [Predictive Intelligence](https://www.servicenow.com/docs/access?context=predictive-intelligence-landing&family=brazil&ft:locale=en-US) for more information.

</td></tr></tbody>
</table>**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/delta-australia-brazil/rn-combined-intro.md)