---
title: Combined Product Support for Technology release notes for upgrades from Australia to Brazil
description: Consolidated page of all release notes for Product Support for Technology from Australia to Brazil.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/delta-australia-brazil/brazil-australia-productsupportfortechnology-release-notes.html
release: brazil
topic_type: reference
last_updated: "2026-11-06"
reading_time_minutes: 4
breadcrumb: [Products combined by family]
---

# Combined Product Support for Technology release notes for upgrades from Australia to Brazil

Consolidated page of all release notes for Product Support for Technology from Australia to Brazil.

## How to use this page

To help you prepare for your upgrade, we have combined the cross-family Product Support for Technology release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil.

**Tip:** If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

## Important information for upgrading Product Support for Technology to Brazil

Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## New features

Between your current release family and Brazil, new features were introduced for Product Support for Technology.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

-   **[Service delivery overview](https://www.servicenow.com/docs/access?context=account-360-analytics-dashboard&family=australia&ft:locale=en-US)**

Use Service Delivery Overview L1 menu to access the analytics dashboards. The Service Delivery Overview enables you to access charts and summary data on metrics such as proactive cases, account escalations, SLAs, channels used, core KPIs, and more. The Service Delivery Overview page is available in Service Operations Workspace in all releases. For CSM/FSM Configurable Workspace, it is available only in the Zurich and Australia releases.

-   **[Customer impact tab](https://www.servicenow.com/docs/access?context=enhance-customer-impact-visibility-psew-process&family=australia&ft:locale=en-US)**

Use the customer impact tab in the incident, change, and problem case records. This tab shows key metrics and insights across customer accounts, reactive cases, and install base items. It improves visibility and streamline decision-making during PSEW processes. You can also generate proactive cases and communicate with customers or consumers.


</td></tr><tr><td>

Brazil

</td><td>

-   **[Executive Portfolio view](https://www.servicenow.com/docs/access?context=executive-portfolio-page&family=brazil&ft:locale=en-US)**

The Executive Portfolio page provides account teams and leadership with a real-time view of account portfolio performance. Use this page to identify at-risk revenue, track renewal readiness, monitor product adoption, and understand customer experience trends.


</td></tr></tbody>
</table>## Changes

Between your current release family and Brazil, some changes were made to existing Product Support for Technology features.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

-   **[Now LLM service deprecation](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US)**

The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection.


 -   **[Service delivery overview](https://www.servicenow.com/docs/access?context=account-360-analytics-dashboard&family=australia&ft:locale=en-US)**

The Service Delivery Overview L1 menu is added to the Service Operations Workspace and CSM/FSM Configurable Workspace.


</td></tr><tr><td>

Brazil

</td><td>

-   **[Technology Account 360](https://www.servicenow.com/docs/access?context=technology-account-360&family=brazil&ft:locale=en-US)**

Use the Technology Account 360 to get a unified view of customer or partner account details combining account health, financial, product usage, and open tasks.


</td></tr></tbody>
</table>## Removed

Between your current release family and Brazil, some Product Support for Technology features or functionality were removed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Deprecations

Between your current release family and Brazil, some Product Support for Technology features or functionality were deprecated.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

-   The **Analytics** tab is removed from the customer account view.
-   The **Notify Customers** UI action is removed from the case record.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Activation information

Review information on how to activate Product Support for Technology.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

-   **Activation information**

Install Product Support for Technology and Proactive Service Experience Workflows by requesting them from the ServiceNow® Store.


**Important:** Product Support for Technology is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

</td></tr><tr><td>

Brazil

</td><td>

-   **Activation information**

Install Product Support for Technology \(sn\_tech\_support\) and Proactive Service Experience Workflows \(sn\_ind\_tsm\_sdwan\) by requesting them from the ServiceNow® Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=brazil&ft:locale=en-US).


</td></tr></tbody>
</table>## Additional requirements

If any additional requirements were introduced or changed for Product Support for Technology we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Browser requirements

If any specific browser requirements were introduced or changed for Product Support for Technology we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Accessibility information

Review details on accessibility information for Product Support for Technology, such as specific requirements or compliance levels.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Localization information

If there are specific localization considerations for Product Support for Technology we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Highlight information

If there are specific highlight considerations for Product Support for Technology we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

Australia Early Availability

-   Use analytics dashboards on the Service Delivery Overview page to improve usability and operational visibility.
-   Use the customer impact tab to improve operational clarity, reduce navigation time, and manage the Proactive Service Experience Workflows \(PSEW\) processes.

 See [Product Support for Technology](https://www.servicenow.com/docs/access?context=assurance-workflows&family=australia&ft:locale=en-US) for more information.

</td></tr><tr><td>

Brazil

</td><td>

-   Correlate network incidents to customer accounts, giving support teams a 360 degree view of impact for faster, informed decisions.
-   Auto-generate proactive cases to notify customers of outages or changes, then auto-resolve them once service is restored.
-   Escalate incidents through configurable, decision-based workflows from L1 to L4 support for quicker expert resolution.

 See [Product Support for Technology](https://www.servicenow.com/docs/access?context=assurance-workflows&family=brazil&ft:locale=en-US) for more information.

</td></tr></tbody>
</table>**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/delta-australia-brazil/rn-combined-intro.md)