---
title: Combined Sales CRM Mobile release notes for upgrades from Australia to Brazil
description: Consolidated page of all release notes for Sales CRM Mobile from Australia to Brazil.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/delta-australia-brazil/brazil-australia-salescrmmobile-release-notes.html
release: brazil
topic_type: reference
last_updated: "2026-11-06"
reading_time_minutes: 4
breadcrumb: [Products combined by family]
---

# Combined Sales CRM Mobile release notes for upgrades from Australia to Brazil

Consolidated page of all release notes for Sales CRM Mobile from Australia to Brazil.

## How to use this page

To help you prepare for your upgrade, we have combined the cross-family Sales CRM Mobile release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil.

**Tip:** If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

## Important information for upgrading Sales CRM Mobile to Brazil

Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## New features

Between your current release family and Brazil, new features were introduced for Sales CRM Mobile.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

-   **[CRM Touchpoints](https://www.servicenow.com/docs/access?context=view-your-day-sales-crm-mobile&family=brazil&ft:locale=en-US)**

Touchpoints track your interactions with contacts, accounts, leads, and opportunities. View them from the quick access section of My Day. Use the **My Touchpoints** tab to view the touchpoints related your records. On the **All** tab, users can view all the touchpoints in the instance. Open a touchpoint to view its owner, details, related records, and activities.

-   **[ServiceNow Otto AI Interface activated by default](https://www.servicenow.com/docs/access?context=servicenow-otto-sales-crm-mobile&family=brazil&ft:locale=en-US)**

ServiceNow Otto AI Interface on mobile is activated by default for users to access it.


 -   **[Home dashboard](https://www.servicenow.com/docs/access?context=view-your-day-sales-crm-mobile&family=brazil&ft:locale=en-US)**

View a personalized home dashboard summarizing your day, including today's meetings, tasks due, and opportunities in focus.

-   **[Manage sales records on Sales CRM Mobile](https://www.servicenow.com/docs/access?context=manage-accounts-consumers-contacts-sales-crm-mobile&family=brazil&ft:locale=en-US)**

Manage Accounts, Contacts, Leads, and Opportunities, including opportunity line items and pipeline health, directly from mobile list and record views.

-   **[Offline support](https://www.servicenow.com/docs/access?context=mobile-experience-sales-crm&family=brazil&ft:locale=en-US)**

Enable sales professionals to access the Sales CRM Mobile application in the offline mode to access their sales records when you don't have an internet connection.

-   **[ServiceNow Otto support](https://www.servicenow.com/docs/access?context=servicenow-otto-sales-crm-mobile&family=brazil&ft:locale=en-US)**

Access ServiceNow Otto to view an AI-generated summary and win probability scores and contextual insights for opportunity and lead records. You can use these insights to prioritize pipeline opportunities and identify risks. You can ask questions about your Accounts, Contacts, opportunities and more. ServiceNow Otto understands the context of the record you are viewing and responds accordingly enabling you to have a conversation.


</td></tr></tbody>
</table>## Changes

Between your current release family and Brazil, some changes were made to existing Sales CRM Mobile features.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Removed

Between your current release family and Brazil, some Sales CRM Mobile features or functionality were removed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Deprecations

Between your current release family and Brazil, some Sales CRM Mobile features or functionality were deprecated.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Activation information

Review information on how to activate Sales CRM Mobile.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

-   **Activation information**

Sales CRM Mobile is available on the Now Agent application on mobiles. You can download the Now Agent application from the Apple App Store and Google Play. Sales CRM Mobile is enabled through the Sales CRM Mobile plugin \(`com.sn_sales_crm_mob`\).


</td></tr></tbody>
</table>## Additional requirements

If any additional requirements were introduced or changed for Sales CRM Mobile we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Browser requirements

If any specific browser requirements were introduced or changed for Sales CRM Mobile we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Accessibility information

Review details on accessibility information for Sales CRM Mobile, such as specific requirements or compliance levels.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Localization information

If there are specific localization considerations for Sales CRM Mobile we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Highlight information

If there are specific highlight considerations for Sales CRM Mobile we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

-   Access and update customer information, log activities, and manage opportunities from your mobile device while in the field.
-   View a personalized home dashboard summarizing your day, including today's meetings, tasks due, and opportunities in focus.
-   Manage Accounts, Contacts, Leads, and Opportunities, including opportunity line items and pipeline health, directly from mobile list and record views.
-   Monitor team activity in real time and access customer history from the mobile app.
-   Get AI-powered assistance with a conversational Sales AI agent and AI-generated summaries.

 See [Sales CRM Mobile experience](https://www.servicenow.com/docs/access?context=mobile-experience-sales-crm&family=brazil&ft:locale=en-US) for more information.

</td></tr></tbody>
</table>**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/delta-australia-brazil/rn-combined-intro.md)