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Australia
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- **[Configure the preview modal for attachment upload](https://www.servicenow.com/docs/access?context=configure-attachment-upload-preview-modal&family=australia&ft:locale=en-US)**
Configure whether the upload preview modal appears or not when security analysts attach files to a security incident record. Set the sn\_si\_aw.attachment.show\_preview\_modal system property to true to display the preview modal, or false \(default\) to upload files directly without displaying the modal.
- **[Microsoft Defender integration for Security Operations](https://www.servicenow.com/docs/access?context=ms-defender&family=australia&ft:locale=en-US)**
As a profile admin:
- Create flexible event‑forwarding profiles to ingest Microsoft Defender incidents into ServiceNow® Security Incident Response.
- Map Microsoft Defender incident, alert, and event fields directly to SIR security incident fields.
- Filter out noisy or low‑value alerts and bring only actionable notable events into SIR.
- Ingest historical, ongoing, new, and updated notable events on configurable intervals.
- Bi-directional synchronization of status, and work notes between Microsoft Defender and ServiceNow® SIR.
- **[Preview security incident](https://www.servicenow.com/docs/access?context=splunk-event-ingest-preview-security&family=australia&ft:locale=en-US)**
The Profile Preview now displays Unmatched Affected Users and Unmatched Configuration Items in related lists when no CMDB or identity match is found, allowing you to quickly review and validate unmapped data directly within the profile without navigating to external records.
This enhancement is implemented across Splunk Enterprise Security, Splunk Enterprise Event Ingestion, and IBM QRadar integrations.
- **[\[Placeholder link text to key bundle-security.security-incident-timeline\]](https://www.servicenow.com/docs/access?context=security-incident-timeline&family=australia&ft:locale=en-US)**
Track the complete history of a security incident events on a visual timeline within Security Incident Response Workspace. View event types as point or range events in chronological order such as state transitions, task creation and closure, approvals, observable additions, MITRE ATT&CK and D3FEND mappings, and capability and playbook executions. Select any event to view details in a popover, filter by event type to focus on relevant activities. Administrators can configure custom event types, control how event data is retrieved, and define the fields displayed in event popovers.
- **[Precedence-based override mode for threat lookup findings](https://www.servicenow.com/docs/access?context=threat-lookup-finding-calculators&family=australia&ft:locale=en-US)**
A new precedence override mode for observable findings lets security teams control how the automated threat lookups interact with an existing finding severity. When enabled, severity upgrades from threat intelligence sources are applied immediately, while downgrades are deferred until a configurable expiry window elapses. You can configure the override mode and finding priority order on the Threat Intelligence Properties page.
- **[Create OT change requests from security incidents and response tasks](https://www.servicenow.com/docs/access?context=t_CrtChgOrPrbFromSI&family=australia&ft:locale=en-US)**
You can now create OT change requests directly from a security incident or a response task using the Create OT Change Request option in the form context menu.
**Note:** The Create OT Change Request option is available only when the Operational Technology Change Management plugin \(com.sn\_ot\_chg\_mgmt\) and the Operational Technology Security Incident Response plugin \(com.sn\_ot\_sir\) are installed and activated on your instance.
- **[Dedicated role and enhanced security for the Setup Assistant](https://www.servicenow.com/docs/access?context=setup-assistant-reference&family=australia&ft:locale=en-US)**
The Setup Assistant now requires the dedicated sn\_secops\_setup.admin role for full access to setup configuration. Users with the sn\_si.admin role automatically inherit this role. The Setup Status \(sn\_secops\_setup\_status\) table fields are enforced as strict read-only to prevent unauthorized modifications.
- **[ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US)**
The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:
- Foundation: AI basics to deliver insights
- Advanced: AI to boost productivity across relevant use cases
- Prime: Act autonomously with all AI assets, and create your own
Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
- **[CrowdStrike Next-Gen SIEM integration](https://www.servicenow.com/docs/access?context=crowdstrike-next-gen-integration-secops&family=australia&ft:locale=en-US)**
As a profile admin:
- Discover CrowdStrike Next-Gen SIEM detections that are candidates for security incidents and automate the creation of these security incidents.
- Create detection profiles.
- Map CrowdStrike Next-Gen SIEM detection and events fields to SIR security incident fields.
- Filter CrowdStrike Next-Gen SIEM defects.
- Aggregate detections to existing open security incidents so you don't have to create duplicate security incidents.
- Automate CrowdStrike Next-Gen SIEM detection status updates for Security Incident Response.
- Synchronize CrowdStrike Next-Gen SIEM detection comments with SIR Work notes.
- **[Components installed with Security Incident Response](https://www.servicenow.com/docs/access?context=installed-with-sir&family=australia&ft:locale=en-US)**
A new Profile Admin role \(sn\_si.ingestion\_profile\_admin\) provides access to configure plugins, and enables you to create, edit, delete, and manage profiles for Splunk ES, Splunk Enterprise Event Ingestion, and Microsoft Azure Sentinel integration for Security Operations application.
- **[Add unmatched affected user for security incidents](https://www.servicenow.com/docs/access?context=view-unmatched-affected-user-for-si&family=australia&ft:locale=en-US)**
The new “Security Incident Unmatched Users” table captures unmatched affected user records for security incidents. This enables analysts to identify and address discrepancies when user records don't match existing system records.
- **[LLM-powered SIR integration builder](https://www.servicenow.com/docs/access?context=sir-integration-builder-now-assist&family=australia&ft:locale=en-US)**
With the latest LLM-powered integrations on the ServiceNow AI Platform, you can create product-ready integration quickly. The LLM-powered integration builder has the following capabilities:
- Automatically generates integration code from a public API documentation
- Provides guided setup built on existing capabilities
- Provides easy edit and maintenance of the generated auto code
- **[MITRE D3FEND framework](https://www.servicenow.com/docs/access?context=mitre-d3fend-framework&family=australia&ft:locale=en-US)**
Security administrators can now ingest MITRE D3FEND data. Security analysts can explore MITRE ATT&CK and D3FEND techniques through an interactive, node-based visualization that maps attack techniques, defense techniques, and related artifacts within a Security Incident Response record.
- **[Preserve manual security tags and restrict removal](https://www.servicenow.com/docs/access?context=create-class-group-and-tags&family=australia&ft:locale=en-US)**
Manual security tags applied by analysts are preserved when automatic tagging rules execute on security incidents, avoiding inadvertent tag removal during automated processes. Analysts can no longer manually remove security tags once applied to an incident, ensuring tag consistency throughout the incident life cycle.
- **[Assign parent relationships to similar security incidents](https://www.servicenow.com/docs/access?context=show-related-items-for-si&family=australia&ft:locale=en-US)**
Select multiple similar security incidents from the Similar Security Incidents related list and link them as children to the current security incident using the **Link as children** button.
- **[View and update Security Incident Response system properties](https://www.servicenow.com/docs/access?context=view-update-sirw-system-properties&family=australia&ft:locale=en-US)**
View and update system properties specific to the Security Incident Response workspace directly from the workspace administration settings interface.
- **[Create quick filters for Security Incidents and Response Tasks lists](https://www.servicenow.com/docs/access?context=create-quick-filters-for-security-incidents&family=australia&ft:locale=en-US)**
Enable rapid filtering of security incident lists based on predefined criteria by creating and managing quick filters for the Security incident \[sn.si.incident\] and Response tasks \[sn\_si\_task\] tables within the SIR Workspace. Filters are stored in the Quick Filters \[sn\_si\_aw\_quick\_filters\] table.
- **[Configure auto refresh interval for security incident lists](https://www.servicenow.com/docs/access?context=configure-auto-refresh-for-security-incident-lists&family=australia&ft:locale=en-US)**
Set up refreshing of the security incident list at specified intervals by using the `sn_si_incident.auto_refresh_interval` system property. The default refresh rate is five minutes.
- **[Control external user access to security incident](https://www.servicenow.com/docs/access?context=t_CreateResponseTask&family=australia&ft:locale=en-US)**
SOC users can grant read-only access to specific security incidents for defined external users through the **Access to security incident** field in the SIR workspace.
- **[Configure default landing tab for security analysts](https://www.servicenow.com/docs/access?context=configure-default-landing-tab&family=australia&ft:locale=en-US)**
Customize the default landing tab for security analysts and security managers when they open a security incident.
- **[Compose emails from Response Tasks and Investigation tabs](https://www.servicenow.com/docs/access?context=t_CreateResponseTask&family=australia&ft:locale=en-US)**
Send emails without having to switch tabs by composing them directly from the Response Tasks and the Investigation tabs of a security incident.
- **[Configure default view for contextual menu](https://www.servicenow.com/docs/access?context=configure-default-view-for-contextual-menu&family=australia&ft:locale=en-US)**
Determine whether the contextual menu panel for a security incident is expanded or collapsed by default when a security analyst opens a security incident.
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Brazil
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- **[MITRE ATLAS framework](https://www.servicenow.com/docs/access?context=about-mitre-atlas&family=brazil&ft:locale=en-US)**
Detect, classify, and respond to AI- and ML-specific threats — such as prompt injection, model poisoning, data extraction, and adversarial attacks — using the MITRE ATLAS framework alongside MITRE-ATT&CK. ATLAS techniques associated with a security incident appear in the MITRE node map, incident timeline, and MITRE info card with a distinct icon. This lets you tell MITRE-ATT&CK and ATLAS techniques apart at a glance. Administrators can configure ATLAS-related properties on the Threat Intelligence Properties page.
- **[Analyze security incident data](https://www.servicenow.com/docs/access?context=analyze-data-sir&family=brazil&ft:locale=en-US)**
Ask questions about your security incident data in a conversational language, without writing queries or knowing how reports are structured. Ask follow-up questions in the same session or move to a different question. AI-generated responses include insights and recommendations rather than only direct answers.
- **[Review Security Incident AI ROI Summary dashboard](https://www.servicenow.com/docs/access?context=ai-roi-summary-dashboard&family=brazil&ft:locale=en-US)**
Track the value your team realizes from the AI features under Security Incident Response Management. The metrics include time saved per capability, total assists consumed, assists per resolved incident, and daily unique users, so you can see which capabilities are adopted.
- **[Map incident fields](https://www.servicenow.com/docs/access?context=pan-cortex-xsiam-mapping&family=brazil&ft:locale=en-US)**
Build Cortex XSIAM field mappings from a known incident. Select the Incident ID ingestion method and enter an ID in the XSIAM Incident ID field to retrieve its actual field values.
- **[Automate incident updates and closures](https://www.servicenow.com/docs/access?context=pan-xsiam-automate-inc-updates&family=brazil&ft:locale=en-US)**
Map Security Incident fields to Cortex XSIAM on the new **SIR to XSIAM Mapping** panel using drag-and-drop, override, and transformation scripts. When the check box is selected, any new or updated data from SIR Incident will automatically sync with the corresponding fields in the XSIAM portal.
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