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Australia
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- **[ServiceNow Otto for SPO](https://www.servicenow.com/docs/access?context=now-assist-spo&family=australia&ft:locale=en-US)**
[Analyze sentiment in procurement cases](https://www.servicenow.com/docs/access?context=analyze-sentiments-na-spo&family=australia&ft:locale=en-US)Helps procurement specialists to analyze procurement case fields and live agent chats to determine the tone of the fulfiller.[Generate an email response for procurement cases](https://www.servicenow.com/docs/access?context=email-response-na-spo&family=australia&ft:locale=en-US)Analyze procurement case, sourcing request, purchase requisition, sourcing event, negotiation, and stretch items like procurement, sourcing, and receipt tasks to generate professional email response. This eliminates the need to manually look up information across multiple records and allows procurement specialists to handle inquiries effectively.[Submit a purchase request using a SOW](https://www.servicenow.com/docs/access?context=now-assist-spo-upload-sow&family=australia&ft:locale=en-US) Upload SOW documents to submit purchase requests. AI agents parse your documents, extract relevant data, and prepopulate your request, enabling you to focus on reviewing and approving submissions instead of manual data entry.[Conversational intake sourcing procurement agentic](https://www.servicenow.com/docs/access?context=spo-help-fulfill-pr-agentic&family=australia&ft:locale=en-US) Streamline end‑to‑end procurement workflows with a conversational intake experience powered by AI agent support. AI agents guide you through relevant steps while providing contextual recommendations and real-time progress updates.[Automatically assign categories](https://www.servicenow.com/docs/access?context=automatically-assign-categories&family=australia&ft:locale=en-US) Automatically classify service requests, purchase requisitions, and purchase orders into the correct spend categories using the spend categorization AI agent.
- **[ServiceNow Otto for SLO](https://www.servicenow.com/docs/access?context=now-assist-slo&family=australia&ft:locale=en-US)**
[AI driven supplier onboarding](https://www.servicenow.com/docs/access?context=supplier-onboarding-agentic-workflow&family=australia&ft:locale=en-US) Use theAI driven supplier onboarding workflow to automate data validation, duplicate checking, task generation, and supplier communication. Key enhancements include:
- Extract banking information from uploaded documents to reduce information mismatch.
- Use the document strategy generator AI agent to generate a customized onboarding task list using all published knowledge base articles.
- View a list of AI-suggested suppliers while reviewing supplier onboarding requests initiated through sourcing requests.
- Supplier relationship managers can manually approve or reject supplier onboarding requests.
- Resolve duplicate supplier onboarding requests from the ServiceNow Otto panel by updating the supplier legal name, contact email, or both.
[Automate supplier case creation from emails](https://www.servicenow.com/docs/access?context=automated-supplier-case-creation-from-emails&family=australia&ft:locale=en-US) Convert supplier emails into cases automatically when registered supplier contacts send emails to a supplier inbox. Supplier cases are created for all SLO related queries and assigned to the supplier relationship manager. For queries unrelated to SLO, a universal request is created for resolution.[Summarize supplier performance in Source-to-Pay Workspace](https://www.servicenow.com/docs/access?context=summarize-supp-perf&family=australia&ft:locale=en-US) Generate comprehensive supplier performance summaries, including performance data, trends, and actionable insights, using the supplier performance summarization skill.[Analyze sentiments in supplier cases](https://www.servicenow.com/docs/access?context=slo-analyze-sentiments&family=australia&ft:locale=en-US) Use the sentiment analysis skill to analyze supplier case fields and determine the tone or sentiment of the fulfiller.[Generate an email response for supplier cases](https://www.servicenow.com/docs/access?context=generate-email-response-for-supplier-case&family=australia&ft:locale=en-US) Use the email response skill to analyze supplier case details and generate professional email responses using past emails, KB articles, and related tasks.
- **[Source-to-Pay Operations common skills](https://www.servicenow.com/docs/access?context=source-to-pay-common-skills&family=australia&ft:locale=en-US)**
The Email response generation skill uses generative AI to automatically draft professional, context-aware email responses for supplier inquiries, procurement communications, and AP case management across Source-to-Pay workflows \(APO, SPO, SLO\). This reduces manual effort and improves response consistency.The Sentiment analysis skill uses large language models to detect emotional tone \(Positive, Negative, or Neutral\) in cases across Source-to-Pay workflows \(APO, SPO, SLO\).The AI Data Explorer for Source-to-Pay \(APO, SPO, SLO\) supports AI-driven prompt understanding, recommended queries, and drill-down capabilities within a unified interface.
- **[ServiceNow Otto for APO](https://www.servicenow.com/docs/access?context=now-assist-apo&family=australia&ft:locale=en-US)**
Use the accounts payable document classification skill to identify and categorize email attachments, such as invoices, credit memos, and supporting documents, that were sent by suppliers.
- **[ServiceNow Otto for POM](https://www.servicenow.com/docs/access?context=now-assist-for-purch-order-magmt&family=australia&ft:locale=en-US)**
Convert supplier emails into purchase order exceptions automatically when a registered supplier contact sends emails to a supplier inbox. Purchase order exceptions are created for all purchase order queries and assigned to the operational buyer. For queries unrelated to purchase order exceptions, a universal request is created.Use the define PO exception mitigation strategy agentic workflow in ServiceNow Otto for POM to identify and execute mitigation strategies by analyzing delivery gaps and proposing order changes with alternative suppliers.
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