---
title: Combined Knowledge Center release notes for upgrades from Yokohama to Australia
description: Consolidated page of all release notes for Knowledge Center from Yokohama to Australia.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-knowledgecenter-release-notes.html
release: australia
topic_type: reference
last_updated: "2026-09-15"
reading_time_minutes: 7
breadcrumb: [Products combined by family]
---

# Combined Knowledge Center release notes for upgrades from Yokohama to Australia

Consolidated page of all release notes for Knowledge Center from Yokohama to Australia.

## How to use this page

To help you prepare for your upgrade, we have combined the cross-family Knowledge Center release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia.

**Tip:** If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

## Important information for upgrading Knowledge Center to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## New features

Between your current release family and Australia, new features were introduced for Knowledge Center.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

-   **[Search knowledge article](https://www.servicenow.com/docs/access?context=search-knowledge-article&family=yokohama&ft:locale=en-US)**

Build a complete and accurate knowledge base, focus on continuous improvement by discovering and filling content gaps, removing redundant information, and optimizing existing articles for better quality.


 -   **[Knowledge Center Article Optimization](https://www.servicenow.com/docs/access?context=knowledge-center-article-optimization&family=yokohama&ft:locale=en-US)**

Improve the quality and health of your knowledge articles by using the Article Optimization tool in the Knowledge Center to scan the articles, and get instant, actionable feedback.


 -   **[Generate and edit articles using Now Assist in the Knowledge Center article editor](https://www.servicenow.com/docs/access?context=kc-article-editor&family=yokohama&ft:locale=en-US)**

Use the editing tools in the Knowledge Center to format knowledge article content such as text, images, and media.


 -   **[Potential knowledge gaps](https://www.servicenow.com/docs/access?context=understanding-knowledge-gaps&family=yokohama&ft:locale=en-US)**

Proactively identify and fill potential knowledge gaps. Identify missing knowledge articles and recurring issues that have incomplete or no knowledge article to refer to.


</td></tr><tr><td>

Zurich

</td><td>

-   **[Search knowledge article](https://www.servicenow.com/docs/access?context=search-knowledge-article&family=zurich&ft:locale=en-US)**

Build a complete and accurate knowledge base, focus on continuous improvement by discovering and filling content gaps, removing redundant information, and optimizing existing articles for better quality.


 -   **[Knowledge Center Article Optimization](https://www.servicenow.com/docs/access?context=knowledge-center-article-optimization&family=zurich&ft:locale=en-US)**

Improve the quality and health of your knowledge articles by using the Article Optimization tool in the Knowledge Center to scan the articles, and get instant, actionable feedback.


 -   **[Generate and edit articles using Now Assist in the Knowledge Center article editor](https://www.servicenow.com/docs/access?context=kc-article-editor&family=zurich&ft:locale=en-US)**

Use the editing tools in the Knowledge Center to format knowledge article content such as text, images, and media.


 -   **[Potential knowledge gaps](https://www.servicenow.com/docs/access?context=understanding-knowledge-gaps&family=zurich&ft:locale=en-US)**

Proactively identify and fill potential knowledge gaps. Identify missing knowledge articles and recurring issues that have incomplete or no knowledge article to refer to.


</td></tr><tr><td>

Australia

</td><td>

-   **[Auto-fix article optimization issues](https://www.servicenow.com/docs/access?context=auto-update-articles&family=australia&ft:locale=en-US)**

Automatically update the articles by findings generated by article optimization scan. The Article Optimization skill must be enabled to use this feature.

-   **[Merge and publish potential duplicate articles](https://www.servicenow.com/docs/access?context=automerge-duplicate-articles&family=australia&ft:locale=en-US)**

Merge potential duplicate articles in a Knowledge Base, where the duplicate article drill- down widget groups them by topic and Knowledge Base. Enable auto-merge and auto-publish for a Knowledge Base, and set the confidence threshold and revert window at the system level.


</td></tr></tbody>
</table>## Changes

Between your current release family and Australia, some changes were made to existing Knowledge Center features.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

-   **[Knowledge Center Home Page](https://www.servicenow.com/docs/access?context=kc-home-page&family=yokohama&ft:locale=en-US)**

The Knowledge Center home page comes equipped with dashboards. New features like article optimization, identify knowledge gaps and, manage duplicate articles improve productivity. The enhanced article editor is integrated with article optimization support to generate high quality content effortlessly.


</td></tr><tr><td>

Zurich

</td><td>

-   **[Knowledge Center home page](https://www.servicenow.com/docs/access?context=kc-home-page&family=zurich&ft:locale=en-US)**

The Knowledge Center home page comes equipped with dashboards. New features like article optimization, identify knowledge gaps and, manage duplicate articles improve productivity. The enhanced article editor is integrated with article optimization support to generate high quality content effortlessly.


</td></tr><tr><td>

Australia

</td><td>

-   **[Auto-fix article optimization issues](https://www.servicenow.com/docs/access?context=auto-update-articles&family=australia&ft:locale=en-US)**

The overview page shows automatic updates and manual review results for an automatically updated run, with progress indicators for bulk updates and reverts.

-   **[Merge and publish potential duplicate articles](https://www.servicenow.com/docs/access?context=automerge-duplicate-articles&family=australia&ft:locale=en-US)**

Merge potential duplicate articles in a Knowledge Base where, the duplicate article drill-down widget groups them by topic and Knowledge Base.


</td></tr></tbody>
</table>## Removed

Between your current release family and Australia, some Knowledge Center features or functionality were removed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Deprecations

Between your current release family and Australia, some Knowledge Center features or functionality were deprecated.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Activation information

Review information on how to activate Knowledge Center.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

-   **Activation information**

Knowledge Center would be available by default to all the roles of Knowledge Management.


</td></tr><tr><td>

Zurich

</td><td>

-   **Activation information**

Knowledge Center would be available by default to all the roles of Knowledge Management.


</td></tr><tr><td>

Australia

</td><td>

-   **Activation information**

Knowledge Center is available by default to all roles in Knowledge Management.

To use auto-update, enable the **Article Optimization** skill and the `sn_km_center.ao_auto_update.enabled` system property. This property is enabled by default. Enable **AO auto publish enabled** on a Knowledge Base to automatically update articles in that Knowledge Base.

To use auto-merge, enable the **Identify duplicate articles** and **Merge Articles** skills, and the `sn_km_gen_ai.auto_merge.enable` system property. If this property is inactive, users see the existing potential duplicate article experience. Enable **Enable auto merge publish** on a Knowledge Base to automatically merge and publish potential duplicate articles in that Knowledge Base. Use the `sn_km_gen_ai.auto_merge.confidence_threshold` property to set the confidence threshold for automatic merge and publish. Use the `sn_km_gen_ai.auto_merge.revert_ttl_days` property to set the number of days after which an automatically merged article can no longer be reverted.


</td></tr></tbody>
</table>## Additional requirements

If any additional requirements were introduced or changed for Knowledge Center we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Browser requirements

If any specific browser requirements were introduced or changed for Knowledge Center we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Accessibility information

Review details on accessibility information for Knowledge Center, such as specific requirements or compliance levels.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Localization information

If there are specific localization considerations for Knowledge Center we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Highlight information

If there are specific highlight considerations for Knowledge Center we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

-   Use Knowledge Center to manage and distribute organizational knowledge through a centralized and organized interface.
-   Enhance productivity, reduce redundant work, and help ensure that users have access to the latest and most accurate information.
-   Format your content within a knowledge article using editing tools in the article editor.
-   Improve the quality and health of knowledge articles with article optimization, ensuring that the information is latest and relevant.

 See [Knowledge Center](https://www.servicenow.com/docs/access?context=knowledge-center&family=yokohama&ft:locale=en-US) for more information.

</td></tr><tr><td>

Zurich

</td><td>

[\[Placeholder link text to key australia-patch-5\]](https://www.servicenow.com/docs/access?context=australia-patch-5&family=zurich&ft:locale=en-US)

-   ServiceNow Otto® is the new AI experience brand. This change is reflected in the name of ServiceNow products. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.
-   Enhance productivity, reduce redundant work, and help ensure that users have access to the latest and most accurate information.
-   Format your content within a knowledge article using editing tools in the article editor.
-   Improve the quality and health of knowledge articles with article optimization, ensuring that the information is latest and relevant.

 See [Knowledge Center](https://www.servicenow.com/docs/access?context=knowledge-center&family=zurich&ft:locale=en-US) for more information.

</td></tr><tr><td>

Australia

</td><td>

[Australia Patch 5](https://www.servicenow.com/docs/access?context=australia-patch-5&family=australia&ft:locale=en-US)

-   ServiceNow Otto® is the new AI experience brand. This change is reflected in the name of ServiceNow products. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.
-   Automatically update the knowledge article titles and header tags, findings generated from the Article Optimization scans based on the confidence score.
-   Automatically merge duplicate knowledge articles that are identified using identify duplicate articles skill.

 [Australia Patch 3](https://www.servicenow.com/docs/access?context=australia-patch-3&family=australia&ft:locale=en-US)

-   Use the Article Health Score feature to view an article's quality score and get guidance to improve quality at the article level.
-   Use Knowledge Health Score to understand content quality across the Knowledge Base and drill down for more detailed insights.
-   Improve the clarity and accessibility of your articles with the Reading Ease scan that analyzes word count, sentence structure, and syllable count through an LLM-powered prompt.
-   Create knowledge articles with Now Assist using files stored in Box.
-   Create knowledge articles from Now Assist using files stored in Box.

 [Australia Patch 2](https://www.servicenow.com/docs/access?context=australia-patch-2&family=australia&ft:locale=en-US)

-   Use Knowledge Center to manage and distribute organizational knowledge through a centralized interface.
-   Enhance productivity and reduce redundant work so that users have access to accurate information.
-   Format content within a knowledge article using editing tools in the article editor.
-   Improve the quality and health of knowledge articles with article optimization scans.
-   Merge duplicate knowledge articles with Now Assist to improve content quality, maintain source references, and keep your Knowledge Base clear and reliable.

 See [Knowledge Center](https://www.servicenow.com/docs/access?context=knowledge-center&family=australia&ft:locale=en-US) for more information.

</td></tr></tbody>
</table>**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/delta-yokohama-australia/rn-combined-intro.md)