---
title: Combined Adoption Services release notes for upgrades from Zurich to Australia
description: Consolidated page of all release notes for Adoption Services from Zurich to Australia.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-adoptionservices-release-notes.html
release: australia
topic_type: reference
last_updated: "2026-09-15"
reading_time_minutes: 3
breadcrumb: [Products combined by family]
---

# Combined Adoption Services release notes for upgrades from Zurich to Australia

Consolidated page of all release notes for Adoption Services from Zurich to Australia.

## How to use this page

To help you prepare for your upgrade, we have combined the cross-family Adoption Services release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

**Tip:** If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

## Important information for upgrading Adoption Services to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## New features

Between your current release family and Australia, new features were introduced for Adoption Services.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   **[Help Center](https://www.servicenow.com/docs/access?context=help-center&family=zurich&ft:locale=en-US)**

Find the available Guided Tours that are now prominently listed in the Help Center.View the state of the Guided Tours in progress, in the Help Center. Any other help content is hidden when the tour is running. These enhancements are applicable across workspaces.


</td></tr><tr><td>

Australia

</td><td>

-   **[Using Dynamic Guidance](https://www.servicenow.com/docs/access?context=using-dynamic-guidance&family=australia&ft:locale=en-US)**

Dynamic Guidance provides an assistance that is fully embedded within the product, enabling users to access relevant information without navigating away from their Workflow.


</td></tr></tbody>
</table>## Changes

Between your current release family and Australia, some changes were made to existing Adoption Services features.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   **[genai\_admin role in Dynamic Guidance](https://www.servicenow.com/docs/access?context=configure&family=zurich&ft:locale=en-US)**

The sn\_dyn\_guidance\_user role now includes the role. When you assign sn\_dyn\_guidance\_user to a user, the genai\_admin role is automatically granted.


</td></tr><tr><td>

Australia

</td><td>

-   **[genai\_admin role in Dynamic Guidance](https://www.servicenow.com/docs/access?context=configure&family=australia&ft:locale=en-US)**

The sn\_dyn\_guidance\_user role now includes the role. When you assign sn\_dyn\_guidance\_user to a user, the genai\_admin role is automatically granted.


</td></tr></tbody>
</table>## Removed

Between your current release family and Australia, some Adoption Services features or functionality were removed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Deprecations

Between your current release family and Australia, some Adoption Services features or functionality were deprecated.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

Starting with the Australia release, Guided Setup is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

</td></tr></tbody>
</table>## Activation information

Review information on how to activate Adoption Services.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   **Activation information**

Adoption Services is active by default with the plugins. Do not activate this feature explicitly.


</td></tr><tr><td>

Australia

</td><td>

-   **Activation information**

Adoption Services is a ServiceNow AI Platform feature that is active by default.


</td></tr></tbody>
</table>## Additional requirements

If any additional requirements were introduced or changed for Adoption Services we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Browser requirements

If any specific browser requirements were introduced or changed for Adoption Services we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Accessibility information

Review details on accessibility information for Adoption Services, such as specific requirements or compliance levels.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   **Accessibility information**
    -   **[Guided Tours](https://www.servicenow.com/docs/access?context=guided-tours&family=zurich&ft:locale=en-US)**

Guided Tours is enhanced with more accessibility features including:

        -   Descriptive page titles
        -   Keyboard assistance for suggesting required fields through screen reader
        -   Keyboard assistance for focussed user interface controls like, tool tip icons and check-boxes

</td></tr><tr><td>

Australia

</td><td>

-   **Accessibility information**
    -   **[Guided Tours](https://www.servicenow.com/docs/access?context=guided-tours&family=australia&ft:locale=en-US)**

Guided Tours is enhanced with more accessibility features including:

        -   Descriptive page titles
        -   Keyboard assistance for suggesting required fields through screen reader
        -   Keyboard assistance for focused user interface controls like, tool tip icons and check-boxes

</td></tr></tbody>
</table>## Localization information

If there are specific localization considerations for Adoption Services we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Highlight information

If there are specific highlight considerations for Adoption Services we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

Explore Dynamic Guidance within [In-product help](https://www.servicenow.com/docs/access?context=inproduct-help&family=zurich&ft:locale=en-US) features of [Adoption services](https://www.servicenow.com/docs/access?context=adoption-services&family=zurich&ft:locale=en-US) as the proactive AI assistant that generates an engaging voice based, step by step guidance, dynamically, across platforms.

 -   Use Onboarding modals that now align with the theme of the chosen ServiceNow® instance.
-   Discover and select Guided Tours from the list that is available in Help Center.

 See [Adoption services](https://www.servicenow.com/docs/access?context=adoption-services&family=zurich&ft:locale=en-US) for more information.

</td></tr><tr><td>

Australia

</td><td>

Explore Dynamic Guidance within [In-product help](https://www.servicenow.com/docs/access?context=inproduct-help&family=australia&ft:locale=en-US) features of [Adoption services](https://www.servicenow.com/docs/access?context=adoption-services&family=australia&ft:locale=en-US) as the proactive AI assistant that generates an engaging voice based, step by step guidance, dynamically, across platforms.

 See [Adoption services](https://www.servicenow.com/docs/access?context=adoption-services&family=australia&ft:locale=en-US) for more information.

</td></tr></tbody>
</table>**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/delta-zurich-australia/rn-combined-intro.md)