--- title: Combined Collaborative Work Management release notes for upgrades from Zurich to Australia description: Consolidated page of all release notes for Collaborative Work Management from Zurich to Australia. locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-collaborativeworkmanagement-release-notes.html release: australia topic_type: reference last_updated: "2026-09-15" reading_time_minutes: 10 breadcrumb: [Products combined by family] --- # Combined Collaborative Work Management release notes for upgrades from Zurich to Australia Consolidated page of all release notes for Collaborative Work Management from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Collaborative Work Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. **Tip:** If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Collaborative Work Management to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

## New features Between your current release family and Australia, new features were introduced for Collaborative Work Management.

Release	Release notes
Zurich	- [Enterprise Agile Planning \(EAP\) integration with CWM](https://www.servicenow.com/docs/access?context=integrate-eap-with-collaborative-work-management&family=zurich&ft:locale=en-US) Enhance visibility and streamline planning for your teams with EAP integration into CWM. For Agile teams managing non-agile work items like incidents and change tasks, this integration bridges the gap by automatically creating a dedicated Space and Board in CWM. Agile work is seamlessly brought over via Connected Work, while EAP sprints are reflected directly in CWM’s Sprint planning view, thus enabling unified planning across all work types. Teams can plan work for their sprints and update work status directly from the CWM Board, with performance reports in EAP dynamically reflecting these changes. This integration enables teams to manage their full scope of work from a single, connected workspace. - [Board preferences](https://www.servicenow.com/docs/access?context=cwm-boards&family=zurich&ft:locale=en-US) Reduce cognitive load and focus on the most relevant and actionable tasks by filtering work items on CWM boards based on their last updated date and hiding those items marked as Closed complete. From the Board preferences menu on the Board header, you can choose to show items last updated within 7 days, 30 days, 90 days, 120 days, or 1 year. - [Kanban card layout settings](https://www.servicenow.com/docs/access?context=cwm-board-views&family=zurich&ft:locale=en-US) Surface the information that's most relevant to you using Card Layout settings for Kanban view of a CWM Board. You can now personalize Kanban cards by selecting up to five fields to display on them. For a cleaner, distraction-free view, you can enable the Compact layout, which shows only the work item name on the card. Alternatively, the Full view shows all selected fields, offering better context directly on the card. Based on your workflow needs, tailor your workspace to enhance the way you track tasks. - [Dynamic data linking in CWM Docs](https://www.servicenow.com/docs/access?context=cwm-docs&family=zurich&ft:locale=en-US) Keep record information in your documentation current and reduce manual effort with the Dynamic data linking feature in Docs. You can now reference any ServiceNow application record and Docs will automatically reflect the latest updates from those records. For example, if you add a reference to a Project record, the reference will show the latest field information of the project in Docs without requiring manual edits. Clicking the project reference opens up the project form so that you can view the full details of the project record and make any necessary changes. Dynamic linking also enables adding references to a particular field of a record, such as Assigned to of an Incident record. You can add references from any ServiceNow table that you have access to, with no setup or configuration needed, thereby eliminate the hassle of switching between applications to copy and paste data from various records into Docs.
Australia	- [Formula columns in CWM](https://www.servicenow.com/docs/access?context=add-formula-column-cwm-boards&family=australia&ft:locale=en-US) Gain deeper insights into your work by adding formula columns to your List view in CWM Boards. Create calculations that automatically compute values across your tasks, such as summing hours, calculating date differences, or deriving metrics from existing fields. Build formulas manually using the Formula Builder panel, which guides you through selecting functions and referencing columns with inline suggestions. As you type, the builder validates your formula in real time and displays clear error messages if corrections are needed. You can accelerate formula creation with AI by describing your calculation in natural language. AI generates a valid formula that you can insert directly into the editor, saving you the time to manually build a valid formula. - [Kanban board filters](https://www.servicenow.com/docs/access?context=cwm-board-views&family=australia&ft:locale=en-US) Save time finding the work that matters most by applying quick filters directly on your Kanban board. As you adjust filter conditions in the header, the quick filter panel stays in sync, and vice versa. Your filter choices automatically apply to saved views and CWM Board templates, so the next time that you open the board, your preferences are readily available. - [Scrum tasks](https://www.servicenow.com/docs/access?context=managing-scrum-tasks-for-stories-cwm&family=australia&ft:locale=en-US) Improve sprint execution by breaking user stories into scrum tasks that make estimation easier and daily progress visible. These tasks appear as nested children in the List, Kanban, and Sprint planning views, so that your team sees how individual efforts roll up into the larger story. Using AI to generate an initial set of scrum tasks based on your story descriptions, you can reduce the overhead of task creation. Trigger scrum task generation from the story form or from the Sprint planning view. The result is a relevant set of tasks to use as a starting point. You can then review, edit, and add the generated tasks to fit your team's workflow. - [Task dependencies and relationships](https://www.servicenow.com/docs/access?context=managing-task-dependencies-relationships-cwm&family=australia&ft:locale=en-US) Increase visibility into how work is connected by linking related items directly in CWM and avoid switching context to track dependencies. As these relationships surface across Kanban, List, and Gantt views with clear visual cues, you can improve planning confidence for your teams. Blocked items stand out at a glance, helping teams spot bottlenecks early, communicate delays quickly, and plan tasks in the right sequence. - [Image download from docs](https://www.servicenow.com/docs/access?context=cwm-docs&family=australia&ft:locale=en-US) Save images from your CWM documents directly to your device, making it easier to share or use them outside of the Docs environment.

Release

Release notes

Zurich

- **[Enterprise Agile Planning \(EAP\) integration with CWM](https://www.servicenow.com/docs/access?context=integrate-eap-with-collaborative-work-management&family=zurich&ft:locale=en-US)** Enhance visibility and streamline planning for your teams with EAP integration into CWM. For Agile teams managing non-agile work items like incidents and change tasks, this integration bridges the gap by automatically creating a dedicated Space and Board in CWM. Agile work is seamlessly brought over via Connected Work, while EAP sprints are reflected directly in CWM’s Sprint planning view, thus enabling unified planning across all work types. Teams can plan work for their sprints and update work status directly from the CWM Board, with performance reports in EAP dynamically reflecting these changes. This integration enables teams to manage their full scope of work from a single, connected workspace. - **[Board preferences](https://www.servicenow.com/docs/access?context=cwm-boards&family=zurich&ft:locale=en-US)** Reduce cognitive load and focus on the most relevant and actionable tasks by filtering work items on CWM boards based on their last updated date and hiding those items marked as Closed complete. From the Board preferences menu on the Board header, you can choose to show items last updated within 7 days, 30 days, 90 days, 120 days, or 1 year. - **[Kanban card layout settings](https://www.servicenow.com/docs/access?context=cwm-board-views&family=zurich&ft:locale=en-US)** Surface the information that's most relevant to you using Card Layout settings for Kanban view of a CWM Board. You can now personalize Kanban cards by selecting up to five fields to display on them. For a cleaner, distraction-free view, you can enable the Compact layout, which shows only the work item name on the card. Alternatively, the Full view shows all selected fields, offering better context directly on the card. Based on your workflow needs, tailor your workspace to enhance the way you track tasks. - **[Dynamic data linking in CWM Docs](https://www.servicenow.com/docs/access?context=cwm-docs&family=zurich&ft:locale=en-US)** Keep record information in your documentation current and reduce manual effort with the Dynamic data linking feature in Docs. You can now reference any ServiceNow application record and Docs will automatically reflect the latest updates from those records. For example, if you add a reference to a Project record, the reference will show the latest field information of the project in Docs without requiring manual edits. Clicking the project reference opens up the project form so that you can view the full details of the project record and make any necessary changes. Dynamic linking also enables adding references to a particular field of a record, such as Assigned to of an Incident record. You can add references from any ServiceNow table that you have access to, with no setup or configuration needed, thereby eliminate the hassle of switching between applications to copy and paste data from various records into Docs.

Australia

- **[Formula columns in CWM](https://www.servicenow.com/docs/access?context=add-formula-column-cwm-boards&family=australia&ft:locale=en-US)** Gain deeper insights into your work by adding formula columns to your List view in CWM Boards. Create calculations that automatically compute values across your tasks, such as summing hours, calculating date differences, or deriving metrics from existing fields. Build formulas manually using the Formula Builder panel, which guides you through selecting functions and referencing columns with inline suggestions. As you type, the builder validates your formula in real time and displays clear error messages if corrections are needed. You can accelerate formula creation with AI by describing your calculation in natural language. AI generates a valid formula that you can insert directly into the editor, saving you the time to manually build a valid formula. - **[Kanban board filters](https://www.servicenow.com/docs/access?context=cwm-board-views&family=australia&ft:locale=en-US)** Save time finding the work that matters most by applying quick filters directly on your Kanban board. As you adjust filter conditions in the header, the quick filter panel stays in sync, and vice versa. Your filter choices automatically apply to saved views and CWM Board templates, so the next time that you open the board, your preferences are readily available. - **[Scrum tasks](https://www.servicenow.com/docs/access?context=managing-scrum-tasks-for-stories-cwm&family=australia&ft:locale=en-US)** Improve sprint execution by breaking user stories into scrum tasks that make estimation easier and daily progress visible. These tasks appear as nested children in the List, Kanban, and Sprint planning views, so that your team sees how individual efforts roll up into the larger story. Using AI to generate an initial set of scrum tasks based on your story descriptions, you can reduce the overhead of task creation. Trigger scrum task generation from the story form or from the Sprint planning view. The result is a relevant set of tasks to use as a starting point. You can then review, edit, and add the generated tasks to fit your team's workflow. - **[Task dependencies and relationships](https://www.servicenow.com/docs/access?context=managing-task-dependencies-relationships-cwm&family=australia&ft:locale=en-US)** Increase visibility into how work is connected by linking related items directly in CWM and avoid switching context to track dependencies. As these relationships surface across Kanban, List, and Gantt views with clear visual cues, you can improve planning confidence for your teams. Blocked items stand out at a glance, helping teams spot bottlenecks early, communicate delays quickly, and plan tasks in the right sequence. - **[Image download from docs](https://www.servicenow.com/docs/access?context=cwm-docs&family=australia&ft:locale=en-US)** Save images from your CWM documents directly to your device, making it easier to share or use them outside of the Docs environment.

## Changes Between your current release family and Australia, some changes were made to existing Collaborative Work Management features.

Release	Release notes
Zurich	- [My Work enhancements](https://www.servicenow.com/docs/access?context=my-work-in-cwm&family=zurich&ft:locale=en-US) Track all your work at one place using enhanced My Work. My Work now supports all ServiceNow task records-such as incidents, changes, and requests-whether they originate in CWM or outside, giving you a unified view of everything assigned to you. This helps you stay on top of overdue or open tasks and improves on-time delivery. Additionally, the Item type filter is refined to show all CWM tasks \(including custom ones\) grouped under a single category, instead of listing every CWM task type individually. You’ll also only see task types in the filter that you’re actually assigned to, reducing clutter and making it easier to filter what matters. - [Enhancements to tables in Docs](https://www.servicenow.com/docs/access?context=cwm-docs&family=zurich&ft:locale=en-US) - Resize the column width of a table per your preference. - Add color to single or multiple table cells. - Select multiple cells of a table using the mouse device or by pressing Shift+ one of the arrow keys on the keyboard. - Delete content from multiple cells using the Backspace or Delete keys. - Copy and paste cell content: - Copy content from one cell and paste it to multiple cells. - Copy content from n number of cells and paste it to another set of n number of cells. - Copy content from multiple cells and paste it as a new table in an empty block on the page.
Australia	- [Formatting toolbar changes in Docs](https://www.servicenow.com/docs/access?context=cwm-docs&family=australia&ft:locale=en-US) Quickly confirm which text formatting is active for your text selection. A green checkmark now appears next to the currently applied format in the formatting toolbar, giving you a clear visual indicator of the active formatting. - [Sprint section footer changes in Sprint planning view](https://www.servicenow.com/docs/access?context=agile-sprint-planning-in-cwm&family=australia&ft:locale=en-US) In the sprint section footer of the Sprint planning view, unstarted sprints now display only the % of capacity utilized and remaining story points. - [Large language models on the ServiceNow AI Platform](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US) The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection.

Release

Release notes

Zurich

- **[My Work enhancements](https://www.servicenow.com/docs/access?context=my-work-in-cwm&family=zurich&ft:locale=en-US)** Track all your work at one place using enhanced My Work. My Work now supports all ServiceNow task records-such as incidents, changes, and requests-whether they originate in CWM or outside, giving you a unified view of everything assigned to you. This helps you stay on top of overdue or open tasks and improves on-time delivery. Additionally, the Item type filter is refined to show all CWM tasks \(including custom ones\) grouped under a single category, instead of listing every CWM task type individually. You’ll also only see task types in the filter that you’re actually assigned to, reducing clutter and making it easier to filter what matters. - **[Enhancements to tables in Docs](https://www.servicenow.com/docs/access?context=cwm-docs&family=zurich&ft:locale=en-US)** - Resize the column width of a table per your preference. - Add color to single or multiple table cells. - Select multiple cells of a table using the mouse device or by pressing **Shift+ one of the arrow keys** on the keyboard. - Delete content from multiple cells using the **Backspace** or **Delete** keys. - Copy and paste cell content: - Copy content from one cell and paste it to multiple cells. - Copy content from n number of cells and paste it to another set of n number of cells. - Copy content from multiple cells and paste it as a new table in an empty block on the page.

Australia

- **[Formatting toolbar changes in Docs](https://www.servicenow.com/docs/access?context=cwm-docs&family=australia&ft:locale=en-US)** Quickly confirm which text formatting is active for your text selection. A green checkmark now appears next to the currently applied format in the formatting toolbar, giving you a clear visual indicator of the active formatting. - **[Sprint section footer changes in Sprint planning view](https://www.servicenow.com/docs/access?context=agile-sprint-planning-in-cwm&family=australia&ft:locale=en-US)** In the sprint section footer of the Sprint planning view, unstarted sprints now display only the % of capacity utilized and remaining story points. - **[Large language models on the ServiceNow AI Platform](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US)** The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection.

## Removed Between your current release family and Australia, some Collaborative Work Management features or functionality were removed.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

## Deprecations Between your current release family and Australia, some Collaborative Work Management features or functionality were deprecated.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

## Activation information Review information on how to activate Collaborative Work Management.

Release	Release notes
Zurich	- Activation information Install Collaborative Work Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US).
Australia	- Activation information Install Collaborative Work Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US).

Release

Release notes

Zurich

- **Activation information** Install Collaborative Work Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US).

Australia

- **Activation information** Install Collaborative Work Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US).

## Additional requirements If any additional requirements were introduced or changed for Collaborative Work Management we have noted them here.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

## Browser requirements If any specific browser requirements were introduced or changed for Collaborative Work Management we have noted them here.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

## Accessibility information Review details on accessibility information for Collaborative Work Management, such as specific requirements or compliance levels.

Release	Release notes
Zurich	- Accessibility information - Dark theme The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability.
Australia	- Accessibility information - Accessibility improvements Accessibility improvements were completed to create a configurable workspace that supports WCAG 2.1 Level AA conformance. - Reflow Docs in CWM Configurable Workspace support reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. Page layouts are transformed into a vertical, stacked view automatically when users increase browser zoom to 400%. This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages.

Release

Release notes

Zurich

- **Accessibility information** - **Dark theme** The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability.

Australia

- **Accessibility information** - **Accessibility improvements** Accessibility improvements were completed to create a configurable workspace that supports WCAG 2.1 Level AA conformance. - **Reflow** Docs in CWM Configurable Workspace support reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. Page layouts are transformed into a vertical, stacked view automatically when users increase browser zoom to 400%. This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages.

## Localization information If there are specific localization considerations for Collaborative Work Management we have noted them here.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

## Highlight information If there are specific highlight considerations for Collaborative Work Management we have noted them here.

Release	Release notes
Zurich	- Plan, track, and manage team work in Agile methodology with sprint planning in the CWM workspace. - Streamline task management for teams by integrating various work items across ServiceNow applications into CWM Boards. - Filter and group work by vertical and horizontal swimlanes in the Kanban view for a specific work item type. See [Collaborative Work Management](https://www.servicenow.com/docs/access?context=cwm-landing&family=zurich&ft:locale=en-US) for more information.
Australia	- Track and break down project tasks on a Board, while your work automatically rolls up to the plan in Project Workspace. - Save time and effort by importing existing tasks and stories into CWM. - Find relevant work easily by using filters in the Kanban view. - Generate scrum tasks for user stories using AI and improve visibility into sprint work. - Add inline comments and @mention colleagues in Docs and receive email notifications for replies and mentions. See [Collaborative Work Management](https://www.servicenow.com/docs/access?context=cwm-landing&family=australia&ft:locale=en-US) for more information.

Release

Release notes

Zurich

- Plan, track, and manage team work in Agile methodology with sprint planning in the CWM workspace. - Streamline task management for teams by integrating various work items across ServiceNow applications into CWM Boards. - Filter and group work by vertical and horizontal swimlanes in the Kanban view for a specific work item type. See [Collaborative Work Management](https://www.servicenow.com/docs/access?context=cwm-landing&family=zurich&ft:locale=en-US) for more information.

Australia

- Track and break down project tasks on a Board, while your work automatically rolls up to the plan in Project Workspace. - Save time and effort by importing existing tasks and stories into CWM. - Find relevant work easily by using filters in the Kanban view. - Generate scrum tasks for user stories using AI and improve visibility into sprint work. - Add inline comments and @mention colleagues in Docs and receive email notifications for replies and mentions. See [Collaborative Work Management](https://www.servicenow.com/docs/access?context=cwm-landing&family=australia&ft:locale=en-US) for more information.

**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/delta-zurich-australia/rn-combined-intro.md)