---
title: Combined External Content Connectors release notes for upgrades from Zurich to Australia
description: Consolidated page of all release notes for External Content Connectors from Zurich to Australia.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-externalcontentconnectors-release-notes.html
release: australia
topic_type: reference
last_updated: "2026-09-15"
reading_time_minutes: 6
breadcrumb: [Products combined by family]
---

# Combined External Content Connectors release notes for upgrades from Zurich to Australia

Consolidated page of all release notes for External Content Connectors from Zurich to Australia.

## How to use this page

To help you prepare for your upgrade, we have combined the cross-family External Content Connectors release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

**Tip:** If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

## Important information for upgrading External Content Connectors to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## New features

Between your current release family and Australia, new features were introduced for External Content Connectors.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   **[Amazon S3 external content connector](https://www.servicenow.com/docs/access?context=amazon-s3-external-content-connector&family=zurich&ft:locale=en-US)**

Retrieve searchable content and metadata from buckets in your Amazon S3 source system.

-   **[Box external content connector](https://www.servicenow.com/docs/access?context=box-external-content-connector&family=zurich&ft:locale=en-US)**

Retrieve searchable content and metadata from user boxes in your Box source system.

-   **[GitLab external content connector](https://www.servicenow.com/docs/access?context=gitlab-external-content-connector&family=zurich&ft:locale=en-US)**

Retrieve searchable content and metadata from issues, wikis, merge requests, tags, branches, and commits in your GitLab source system's groups, projects, and repositories.

-   **[Microsoft OneDrive external content connector](https://www.servicenow.com/docs/access?context=microsoft-onedrive-external-content-connector&family=zurich&ft:locale=en-US)**

Retrieve searchable content and metadata from individual drives in your Microsoft OneDrive source system.

-   **[Microsoft Viva Engage external content connector](https://www.servicenow.com/docs/access?context=microsoft-viva-engage-external-content-connector&family=zurich&ft:locale=en-US)**

Retrieve searchable content and metadata from conversations in your Microsoft Viva Engage source system's communities.

-   **[ServiceNow instance external content connector](https://www.servicenow.com/docs/access?context=servicenow-instance-external-content-connector&family=zurich&ft:locale=en-US)**

Retrieve searchable content and metadata from KB articles in your ServiceNow AI Platform instance.

-   **[Webcrawler external content connector](https://www.servicenow.com/docs/access?context=webcrawler-external-content-connector&family=zurich&ft:locale=en-US)**

Retrieve searchable content and metadata from pages and subdomains in public web sources. Select a predefined web source or specify a custom web source.

-   **[Zendesk Guide external content connector](https://www.servicenow.com/docs/access?context=zendesk-guide-external-content-connector&family=zurich&ft:locale=en-US)**

Retrieve searchable content and metadata from articles in your Zendesk Guide source system's knowledge bases.

-   **[Statistics for content crawls](https://www.servicenow.com/docs/access?context=document-statistics-external-content-connectors&family=zurich&ft:locale=en-US)**

Review statistics for searchable items retrieved by a content crawl.

-   **[Statistics for user permission crawls](https://www.servicenow.com/docs/access?context=permission-statistics-external-content-connectors&family=zurich&ft:locale=en-US)**

Review statistics for user and group permissions retrieved by a user permission crawl.


</td></tr><tr><td>

Australia

</td><td>

-   **[SAP SuccessFactors external content connector](https://www.servicenow.com/docs/access?context=sap-successfactors-external-content-connector&family=australia&ft:locale=en-US)**

Retrieve searchable content and metadata exported from your SAP SuccessFactors Learning source system.

-   **[Configuring crawl settings for external content connectors](https://www.servicenow.com/docs/access?context=cfg-crawl-settings-ext-cont-connector&family=australia&ft:locale=en-US)**

Activate multimodal captioning for attachments and files retrieved by your external content connector's content crawls. The multimodal service automatically generates captions for images, tables, charts, and complex layouts in the retrieved attachments and files. Searches can match attachment and file results using keywords from the generated captions.


</td></tr></tbody>
</table>## Changes

Between your current release family and Australia, some changes were made to existing External Content Connectors features.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   **[Connector creation UI](https://www.servicenow.com/docs/access?context=creating-ext-cont-connectors&family=zurich&ft:locale=en-US)**

The connector creation UI now includes optional steps for configuring the new connector's crawl settings and creating and scheduling crawls for it. You can still configure these settings from the connector's editor, so you can skip these steps during connector creation if you want to configure crawl settings and create crawls later on.


 -   **[Webcrawler external content connector](https://www.servicenow.com/docs/access?context=webcrawler-external-content-connector&family=zurich&ft:locale=en-US)**

The predefined web sources external content connector has been subsumed into the new Webcrawler external content connector, which enables you to specify a custom web source or select a predefined one.


</td></tr><tr><td>

Australia

</td><td>

-   **[ServiceNow instance external content connector](https://www.servicenow.com/docs/access?context=servicenow-instance-external-content-connector&family=australia&ft:locale=en-US)**

You can now create and run multiple ServiceNow instance connectors on a single ServiceNow AI Platform instance.

-   **[Webcrawler external content connector](https://www.servicenow.com/docs/access?context=webcrawler-external-content-connector&family=australia&ft:locale=en-US)**

Connector admins can now schedule crawls on a daily, weekly, or monthly basis for all Webcrawler external content connectors.


</td></tr></tbody>
</table>## Removed

Between your current release family and Australia, some External Content Connectors features or functionality were removed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Deprecations

Between your current release family and Australia, some External Content Connectors features or functionality were deprecated.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Activation information

Review information on how to activate External Content Connectors.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   **Activation information**

Install External Content Connectors by requesting the External Content Connectors Application Suite plugin from the ServiceNow Store. If you want to activate the ServiceNow product documentation external content connector or the Webcrawler external content connector, you must request activation of those plugins after the Application Suite is activated.

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US).


</td></tr><tr><td>

Australia

</td><td>

-   **Activation information**

Install External Content Connectors by requesting the External Content Connectors Application Suite plugin from the ServiceNow Store. If you want to activate the ServiceNow product documentation external content connector or the Webcrawler external content connector, you must request activation of those plugins after the Application Suite is activated.

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US).


</td></tr></tbody>
</table>## Additional requirements

If any additional requirements were introduced or changed for External Content Connectors we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   **Additional requirements**

Your instance needs inbound mTLS support to run external content connector crawls. If inbound mTLS support isn't already activated for your instance, it should be automatically activated after you install the External Content Connectors Application Suite plugin.


</td></tr><tr><td>

Australia

</td><td>

-   **Additional requirements**

Your instance needs inbound mTLS support to run external content connector crawls. If inbound mTLS support isn't already activated for your instance, it should be automatically activated after you install the External Content Connectors Application Suite plugin.


</td></tr></tbody>
</table>## Browser requirements

If any specific browser requirements were introduced or changed for External Content Connectors we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   **Browser requirements**

For optimal performance, use External Content Connectors in the latest release of Google Chrome or Mozilla Firefox. Internet Explorer isn't supported.


</td></tr><tr><td>

Australia

</td><td>

-   **Browser requirements**

For optimal performance, use External Content Connectors in the latest release of Google Chrome or Mozilla Firefox. Internet Explorer isn't supported.


</td></tr></tbody>
</table>## Accessibility information

Review details on accessibility information for External Content Connectors, such as specific requirements or compliance levels.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Localization information

If there are specific localization considerations for External Content Connectors we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Highlight information

If there are specific highlight considerations for External Content Connectors we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   Make content and metadata from your external document repositories searchable in AI Search applications.
-   Map your source system users to their ServiceNow AI Platform user accounts to preserve their access permissions for crawled content.
-   Schedule content and user permission crawls or run them manually as needed.

 See [External Content Connectors](https://www.servicenow.com/docs/access?context=ext-cont-connectors-landing-page&family=zurich&ft:locale=en-US) for more information.

</td></tr><tr><td>

Australia

</td><td>

-   Make content and metadata from your external document repositories searchable in AI Search applications.
-   Map your source system users to their ServiceNow AI Platform user accounts to preserve their access permissions for crawled content.
-   Schedule content and user permission crawls or run them manually as needed.

 See [External Content Connectors](https://www.servicenow.com/docs/access?context=ext-cont-connectors-landing-page&family=australia&ft:locale=en-US) for more information.

</td></tr></tbody>
</table>**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/delta-zurich-australia/rn-combined-intro.md)