---
title: Combined Operational Technology Manager release notes for upgrades from Zurich to Australia
description: Consolidated page of all release notes for Operational Technology Manager from Zurich to Australia.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-operationaltechnologymanager-release-notes.html
release: australia
topic_type: reference
last_updated: "2026-09-15"
reading_time_minutes: 7
breadcrumb: [Products combined by family]
---

# Combined Operational Technology Manager release notes for upgrades from Zurich to Australia

Consolidated page of all release notes for Operational Technology Manager from Zurich to Australia.

## How to use this page

To help you prepare for your upgrade, we have combined the cross-family Operational Technology Manager release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

**Tip:** If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

## Important information for upgrading Operational Technology Manager to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## New features

Between your current release family and Australia, new features were introduced for Operational Technology Manager.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   **[Use Enhanced Access Control for OT](https://www.servicenow.com/docs/access?context=ot-enhanced-access-control&family=zurich&ft:locale=en-US)**

Enhanced Access Control for OT implements data filters, deny unless access control rules \(ACLs\), and ACL query rules to help promote system security.


</td></tr><tr><td>

Australia

</td><td>

-   **[Now LLM service deprecation](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US)**

The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection.


</td></tr></tbody>
</table>## Changes

Between your current release family and Australia, some changes were made to existing Operational Technology Manager features.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   **[Automated IT OT Bulk Conversion name change](https://www.servicenow.com/docs/access?context=automatically-convert-it-records-to-ot-devices&family=zurich&ft:locale=en-US)**

The Automated IT OT Bulk Conversion menu item was replaced with Automated IT OT Bulk Contextualization on the ServiceNow AI Platform.

-   **[Banner messages for the Bulk Update Ruleset for Reassigning IT to OT feature](https://www.servicenow.com/docs/access?context=automatically-convert-it-records-to-ot-devices&family=zurich&ft:locale=en-US)**

A banner message was modified during the Bulk Update Ruleset for Reassigning IT to OT feature process to reflect the correct information when you use this feature.

-   **[IP Network Subnets related list](https://www.servicenow.com/docs/access?context=ot-assets-related-links-and-lists&family=zurich&ft:locale=en-US)**

The IP Network Subnets list was added for OT devices so you can see all subnets the selected OT device is associated with.

-   **[VLAN related list](https://www.servicenow.com/docs/access?context=ot-assets-related-links-and-lists&family=zurich&ft:locale=en-US)**

The VLAN related list was added to the OT device form view to show the VLANs associated with a device.


 -   **[Use CMDB groups to add OT context to IT CIs](https://www.servicenow.com/docs/access?context=use-cmdb-groups-it-ot-conversion&family=zurich&ft:locale=en-US)**

When you use CMDB groups to add OT context to IT CIs, you can no longer create an Automated IT OT Bulk Contextualization record with more than one CMDB group.

-   **[Automated IT OT Bulk Contextualization - Using CMDB groups scheduled job](https://www.servicenow.com/docs/access?context=use-cmdb-groups-it-ot-conversion&family=zurich&ft:locale=en-US)**

The **Automated IT OT Bulk Contextualization - Using CMDB groups** scheduled job can only process 10,000 CIs at one time. If you have more than 10,000 CIs, the remaining CIs will be processed in the next job run.

-   **[Admin role dependency](https://www.servicenow.com/docs/access?context=granular-admin-roles&family=zurich&ft:locale=en-US)**

Several new granular admin roles were added to enable developers to complete administrative configuration tasks without requiring the full admin role.


</td></tr><tr><td>

Australia

</td><td>

-   **[Automated IT OT Bulk Conversion name change](https://www.servicenow.com/docs/access?context=automatically-convert-it-records-to-ot-devices&family=australia&ft:locale=en-US)**

The Automated IT OT Bulk Conversion menu item was replaced with Automated IT OT Bulk Contextualization on the ServiceNow AI Platform.

-   **[Banner messages for the Bulk Update Ruleset for Reassigning IT to OT feature](https://www.servicenow.com/docs/access?context=automatically-convert-it-records-to-ot-devices&family=australia&ft:locale=en-US)**

A banner message was modified during the Bulk Update Ruleset for Reassigning IT to OT feature process to reflect the correct information when you use this feature.

-   **[IP Network Subnets related list](https://www.servicenow.com/docs/access?context=ot-assets-related-links-and-lists&family=australia&ft:locale=en-US)**

The IP Network Subnets list was added for OT devices so you can see all subnets the selected OT device is associated with.

-   **[VLAN related list](https://www.servicenow.com/docs/access?context=ot-assets-related-links-and-lists&family=australia&ft:locale=en-US)**

The VLAN related list was added to the OT device form view to show the VLANs associated with a device.


 -   **[Use CMDB groups to add OT context to IT CIs](https://www.servicenow.com/docs/access?context=use-cmdb-groups-it-ot-conversion&family=australia&ft:locale=en-US)**

When you use CMDB groups to add OT context to IT CIs, you can no longer create an Automated IT OT Bulk Contextualization record with more than one CMDB group.

-   **[Automated IT OT Bulk Contextualization - Using CMDB groups scheduled job](https://www.servicenow.com/docs/access?context=use-cmdb-groups-it-ot-conversion&family=australia&ft:locale=en-US)**

The **Automated IT OT Bulk Contextualization - Using CMDB groups** scheduled job can only process 10,000 CIs at one time. If you have more than 10,000 CIs, the remaining CIs will be processed in the next job run.

-   **[Admin role dependency](https://www.servicenow.com/docs/access?context=granular-admin-roles&family=australia&ft:locale=en-US)**

Several new granular admin roles were added to enable developers to complete administrative configuration tasks without requiring the full admin role.


</td></tr></tbody>
</table>## Removed

Between your current release family and Australia, some Operational Technology Manager features or functionality were removed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Deprecations

Between your current release family and Australia, some Operational Technology Manager features or functionality were deprecated.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   The **New** button was removed from the following related lists for users with read-only access to a site:
    -   Network Adapters
    -   Memory Modules
    -   Software Installed
    -   IP Addresses

 -   Network Adapters
-   Memory Modules
-   Software Installed
-   IP Addresses

</td></tr><tr><td>

Australia

</td><td>

-   The **New** button was removed from the following related lists for users with read-only access to a site:
    -   Network Adapters
    -   Memory Modules
    -   Software Installed
    -   IP Addresses

 -   Network Adapters
-   Memory Modules
-   Software Installed
-   IP Addresses

</td></tr></tbody>
</table>## Activation information

Review information on how to activate Operational Technology Manager.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   **Activation information**

Install Operational Technology Manager by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US).


</td></tr><tr><td>

Australia

</td><td>

-   **Activation information**

Install Operational Technology Manager by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US).


</td></tr></tbody>
</table>## Additional requirements

If any additional requirements were introduced or changed for Operational Technology Manager we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Browser requirements

If any specific browser requirements were introduced or changed for Operational Technology Manager we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Accessibility information

Review details on accessibility information for Operational Technology Manager, such as specific requirements or compliance levels.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Localization information

If there are specific localization considerations for Operational Technology Manager we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Highlight information

If there are specific highlight considerations for Operational Technology Manager we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   Help promote system security by using Enhanced Access Control for OT.
-   Get a deeper look into your OT network with the OT network map in the Industrial Workspace, where you can view a site, its subnets, and the OT devices in each subnet.
-   Keep your OT device data updated by using the Configuration Management Database \(CMDB\) OT class model updates and UI enhancements.

 See for [Operational Technology Manager](https://www.servicenow.com/docs/access?context=operational-technology-manager&family=zurich&ft:locale=en-US) more information.

</td></tr><tr><td>

Australia

</td><td>

Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.

 [Australia Patch 6](https://www.servicenow.com/docs/access?context=australia-patch-6&family=australia&ft:locale=en-US)

-   The Now LLM Service is being prepared for future deprecation.

 [Australia Patch 4](https://www.servicenow.com/docs/access?context=australia-patch-4&family=australia&ft:locale=en-US)

-   The Now LLM Service is no longer the default model provider for new or inactive AI assets.

 [Australia Patch 3](https://www.servicenow.com/docs/access?context=australia-patch-3&family=australia&ft:locale=en-US)

-   Help promote system security by using Enhanced Access Control for OT.

 [Australia Patch 1](https://www.servicenow.com/docs/access?context=australia-patch-1&family=australia&ft:locale=en-US)

-   The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available.

 Australia Early Availability

-   Get a deeper look into your OT network with the OT network map in the Industrial Workspace, where you can view a site, its subnets, and the OT devices in each subnet.
-   Keep your OT device data updated by using the Configuration Management Database \(CMDB\) OT class model updates and UI enhancements.

 See for [Operational Technology Manager](https://www.servicenow.com/docs/access?context=operational-technology-manager&family=australia&ft:locale=en-US) more information.

</td></tr></tbody>
</table>**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/delta-zurich-australia/rn-combined-intro.md)