---
title: Combined Project Workspace release notes for upgrades from Zurich to Australia
description: Consolidated page of all release notes for Project Workspace from Zurich to Australia.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-projectworkspace-release-notes.html
release: australia
topic_type: reference
last_updated: "2026-09-15"
reading_time_minutes: 6
breadcrumb: [Products combined by family]
---

# Combined Project Workspace release notes for upgrades from Zurich to Australia

Consolidated page of all release notes for Project Workspace from Zurich to Australia.

## How to use this page

To help you prepare for your upgrade, we have combined the cross-family Project Workspace release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

**Tip:** If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

## Important information for upgrading Project Workspace to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## New features

Between your current release family and Australia, new features were introduced for Project Workspace.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   **[Use Playbooks in Project Workspace](https://www.servicenow.com/docs/access?context=use-playbooks-pw&family=zurich&ft:locale=en-US)**
    -   Playbooks provide structured stages and activities to keep projects on track.
    -   Added two playbooks for Project Workspace: Project Default and Stage-gate Default.
    -   Use one of the two out-of-box playbooks or create your own to match your project process.
-   **[Monitor and update project report status](https://www.servicenow.com/docs/access?context=duplicate-status-report-pw&family=zurich&ft:locale=en-US)**
    -   Track the status of project reports using the Status drop down, and change the status from Draft to Published once updates are complete.
    -   Status changes are restricted to the Project Manager role.
-   **[Copy and edit status report enhancements](https://www.servicenow.com/docs/access?context=update-status-report-project-workspace&family=zurich&ft:locale=en-US)**
    -   Simplified workflow for copying and editing status reports. Duplicate a status report directly without opening a form modal.
    -   The duplicated report automatically refreshes with the latest project updates \(for example, overall status, milestones, or metrics\).
    -   Any static or manually added data from the original report is retained in the duplicated version.
    -   When editing is disabled, all fields in the status report are read-only. When editing is enabled, only dynamic fields remain read-only. You can edit the status report in both the scenarios using the Edit Status Report action in the context menu.

</td></tr><tr><td>

Australia

</td><td>

-   **[CWM integration with Project Workspace](https://www.servicenow.com/docs/access?context=cwm-integration-pw&family=australia&ft:locale=en-US)**

See how each project task breaks down and how its status rolls up, directly on the project's planning page, without manually tracking your team's status updates. Turn on the **Show connected tasks** setting to display the CWM tasks and stories that teams are executing as child tasks under each project task.

Spot schedule risks earlier with a date-conflict indicator that flags when a connected item's planned dates fall outside its parent project task. You can review status without CWM access, while your teams continue to track progress in CWM.


</td></tr></tbody>
</table>## Changes

Between your current release family and Australia, some changes were made to existing Project Workspace features.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   **[Status report](https://www.servicenow.com/docs/access?context=duplicate-status-report-pw&family=zurich&ft:locale=en-US)**
    -   A Status drop down is added in the Project Status Report with two options Draft and Published.
    -   Renamed the **Copy** button to the **Duplicate status report** button.
    -   Added the Playbooks page to define structured stages for projects.
    -   Added the **Create from template** button on homepage.
-   **[RIDAC UI changes](https://www.servicenow.com/docs/access?context=add-risk-project-project-workspace&family=zurich&ft:locale=en-US)**

Filter, Personalize columns, Settings, and Item details icon are moved to panel.


</td></tr><tr><td>

Australia

</td><td>

-   **[RIDAC enhancements](https://www.servicenow.com/docs/access?context=manage-ridac-pw&family=australia&ft:locale=en-US)**

New RIDAC menu is added on the L2 menu. These three pages are added under RIDAC menu:

    -   AI-Identified Risks
    -   RIDAC by Type
    -   All RIDAC

</td></tr></tbody>
</table>## Removed

Between your current release family and Australia, some Project Workspace features or functionality were removed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Deprecations

Between your current release family and Australia, some Project Workspace features or functionality were deprecated.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

-   Starting with the Australia release, the Project Status Report \(com.sn\_store\_ppm.mobile\) is being prepared for future deprecation. It will be hidden and no longer available for activation but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://hi.service-now.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base. Alternatively, Project Workspace supports status report capability.
-   Starting with Australia release, the Project Management Office \(PMO\) dashboard is being prepared for future deprecation. It will be hidden and no longer available for activation but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://hi.service-now.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base. Alternatively, Execution dashboard supports PMO dashboard capability.
-   Starting with Australia release, the Investment Portal is being prepared for future deprecation. It will be hidden and no longer available for activation but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://hi.service-now.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base. Alternatively, Portfolio Planning Workspace supports Investment Portal capability.

</td></tr></tbody>
</table>## Activation information

Review information on how to activate Project Workspace.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   **Activation information**

Install Project Workspace by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US).


</td></tr><tr><td>

Australia

</td><td>

-   **Activation information**

Install Project Workspace by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US).

Now Assist features are available with activation of the [ServiceNow Otto for Strategic Portfolio Management](https://www.servicenow.com/docs/access?context=now-assist-spm&family=australia&ft:locale=en-US) plugin. For more information, see [Install plugins for ServiceNow Otto](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&family=australia&ft:locale=en-US).


</td></tr></tbody>
</table>## Additional requirements

If any additional requirements were introduced or changed for Project Workspace we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Browser requirements

If any specific browser requirements were introduced or changed for Project Workspace we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Accessibility information

Review details on accessibility information for Project Workspace, such as specific requirements or compliance levels.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Localization information

If there are specific localization considerations for Project Workspace we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Highlight information

If there are specific highlight considerations for Project Workspace we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   Guide teams through predefined stages and actions for each process using Playbooks.
-   Track, modify, and synchronize all resources assignment for a project from the resource assignment list page, which displays all assignments associated with that specific project.
-   Create and manage monetary benefit plans to capture and track projected and actual benefits.
-   Manage and run projects in various global currencies besides the functional currency using multicurrency.
-   Generate labor cost on sub-projects based on the resource assignments.

 See [Project Workspace](https://www.servicenow.com/docs/access?context=project-workspace-landing-page&family=zurich&ft:locale=en-US) for more information.

</td></tr><tr><td>

Australia

</td><td>

[Australia Patch 4](https://www.servicenow.com/docs/access?context=australia-patch-4&family=australia&ft:locale=en-US)

-   Support added for third-party AI models: GPT-5.4 mini and Gemini 3.5 Flash
-   Third-party AI models are the default models for all ServiceNow Otto for SPM skills.
-   The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection.

 [Australia Patch 1](https://www.servicenow.com/docs/access?context=australia-patch-1&family=australia&ft:locale=en-US)

-   Enable tracking of the hardware requests that are part of a Strategic Portfolio Management \(SPM\) project.
-   View, assign, and approve resources directly from the Resources page in Project Workspace without navigating to the Resource Management Workspace.
-   Deliver clear, executive‑ready project status reports using AI.
-   Use the AI insights page to view task, milestone, resource, financial, and RIDAC \(risks, issues, decisions, actions, and change requests\) insights for a project.
-   Configure project types with custom fields and form views to support configuration independence across different project types within the same SPM instance.
-   Add inline comments and @mention colleagues in Docs and receive email notifications for replies and mentions.

 See [Project Workspace](https://www.servicenow.com/docs/access?context=project-workspace-landing-page&family=australia&ft:locale=en-US) for more information.

</td></tr></tbody>
</table>**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/delta-zurich-australia/rn-combined-intro.md)