---
title: Combined AIOps AI Specialist release notes for upgrades from Zurich to Brazil
description: Consolidated page of all release notes for AIOps AI Specialist from Zurich to Brazil.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/delta-zurich-brazil/brazil-zurich-aiopsaispecialist-release-notes.html
release: brazil
topic_type: reference
last_updated: "2026-11-06"
reading_time_minutes: 4
breadcrumb: [Products combined by family]
---

# Combined AIOps AI Specialist release notes for upgrades from Zurich to Brazil

Consolidated page of all release notes for AIOps AI Specialist from Zurich to Brazil.

## How to use this page

To help you prepare for your upgrade, we have combined the cross-family AIOps AI Specialist release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Brazil.

**Tip:** If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

## Important information for upgrading AIOps AI Specialist to Brazil

Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## New features

Between your current release family and Brazil, new features were introduced for AIOps AI Specialist.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

-   **[ITOM AIOps specialists](https://www.servicenow.com/docs/access?context=now-assist-itom-specialists&family=brazil&ft:locale=en-US)**

Add an AIOps AI Specialist to your team to handle routine alert triage, so operators can focus on alerts that need human judgment. The AIOps AI Specialist triages alerts within the scope you define, deflects insignificant alerts, and runs root cause and impact analysis. It also suggests remediation options that an operator must activate. The AIOps specialist does not make autonomous changes to your environment. Operators review its findings and make the final decisions. The AIOps AI Specialist holds the Operator role and is onboarded like a human team member.


</td></tr></tbody>
</table>## Changes

Between your current release family and Brazil, some changes were made to existing AIOps AI Specialist features.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Removed

Between your current release family and Brazil, some AIOps AI Specialist features or functionality were removed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Deprecations

Between your current release family and Brazil, some AIOps AI Specialist features or functionality were deprecated.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Activation information

Review information on how to activate AIOps AI Specialist.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

-   **Activation information**

Install the AIOps Experience \[sn\_sow\_aiops\] plugin and the AIOps AI Specialist \[sn\_ai\_aiops\_force\] plugin. Role required to onboard and configure the AIOps AI Specialist: evt\_mgmt\_admin or evt\_aiops\_manager.


</td></tr></tbody>
</table>## Additional requirements

If any additional requirements were introduced or changed for AIOps AI Specialist we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Browser requirements

If any specific browser requirements were introduced or changed for AIOps AI Specialist we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Accessibility information

Review details on accessibility information for AIOps AI Specialist, such as specific requirements or compliance levels.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Localization information

If there are specific localization considerations for AIOps AI Specialist we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Highlight information

If there are specific highlight considerations for AIOps AI Specialist we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr><tr><td>

Brazil

</td><td>

-   The AIOps AI Specialist triages incoming alerts, finds the root cause, assesses service impact, and surfaces remediation options without waiting for an operator to start the process.
-   The AIOps AI Specialist deflects insignificant or noise alerts so your team's queue stays focused on alerts that matter.
-   Operators make the final decisions. The AIOps specialist does not make autonomous changes to your environment, and every remediation action requires an operator to activate it.
-   The AIOps AI Specialist is onboarded like a human operator, with a name, a team assignment, and the Operator role. Its activity appears on the dashboard alongside your human operators.
-   Supervisors can monitor alert activity, review alerts closed by the AIOps AI Specialist, and track AI efficiency from the AIOps home page and the AI supervising tab.

 For detailed information, see the following documentation:

-   [Autonomous Workforce](https://www.servicenow.com/docs/access?context=ai-workforce&family=brazil&ft:locale=en-US)
-   [AI specialists](https://www.servicenow.com/docs/access?context=now-assist-ai-specialist&family=brazil&ft:locale=en-US)
-   [ITOM AIOps specialists](https://www.servicenow.com/docs/access?context=now-assist-itom-specialists&family=brazil&ft:locale=en-US)

</td></tr></tbody>
</table>**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/delta-zurich-brazil/rn-combined-intro.md)