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Zurich
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- **Coral theme**
Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.
- **[Consistent header and border configuration](https://www.servicenow.com/docs/access?context=add-elements-to-a-dashboard&family=zurich&ft:locale=en-US)**
Dashboard components now have header and border configuration options that are consistent with data visualizations and each other.
Component icons have consistent coloring for improved contrast and accessibility and are consolidated in the same corner.
- **[Select whether to drill down to Platform Analytics or Core UI lists](https://www.servicenow.com/docs/access?context=visualization-drilldown-in-config-ws&family=zurich&ft:locale=en-US)**
Decide whether data view chart interactions for data visualizations on an instance drill down to Platform Analytics or Core UI record lists. This choice applies only on the Platform Analytics experience.
- **[View usage information in the dashboards library](https://www.servicenow.com/docs/access?context=dashboards-for-admin-users&family=zurich&ft:locale=en-US)**
For analytics managers, the dashboard library now contains usage statistics, such as the number of dashboards not viewed in one year and the number of dashboards deactivated for more than three months.
- **[Export data visualizations from dashboards to PNG and JPEG](https://www.servicenow.com/docs/access?context=export-data-vis-from-dboard&family=zurich&ft:locale=en-US)**
Export individual data visualizations as a viewer to a graphic file.
- **[Platform Analytics experience is supported even when Next Experience UI is disabled](https://www.servicenow.com/docs/access?context=data-migration-perform&family=zurich&ft:locale=en-US)**
You can migrate to Platform Analytics even if Next Experience isn’t enabled. Core UI dashboards are embedded in iframes.
- **[Migration Center changes](https://www.servicenow.com/docs/access?context=data-migration&family=zurich&ft:locale=en-US)**
- Dashboard owners can perform partial migration on their own dashboards.
- Geomap migration supported.
- Interactive filter check box option.
- Export to CSV from lists is supported.
- **[Data visualizations and filters support Workflow Data Fabric tables](https://www.servicenow.com/docs/access?context=workflow-data-fabric&family=zurich&ft:locale=en-US)**
Perform data analysis on external data fabric sources.
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Australia
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- **[Use simplified navigation](https://www.servicenow.com/docs/access?context=using-the-next-experience-global-header&family=australia&ft:locale=en-US)**
When you are moved to Next Experience navigation:
- The Analytics Overview page and all library pages now contain their own Platform Analytics navigation tree.
- The navigation path **Self-Service** > **Dashboards** redirects to **Platform Analytics** > **Library** > **Dashboards**.
- The navigation path **Reports** > **View / Run** redirects to **Platform Analytics** > **Library** > **Data Visualizations**.
- **[ACL Assessment for Data Visualizations](https://www.servicenow.com/docs/access?context=report-view-acl-dashboard&family=australia&ft:locale=en-US)**
The ACL Assessment for Reports, removed in Australia Patch 4, comes back in Patch 8 with support for Platform Analytics data visualizations. The condition builder for the data source is now also evaluated.
- **[Sort library records by column values](https://www.servicenow.com/docs/access?context=find-dashboard-library&family=australia&ft:locale=en-US)**
Select the header of any column in a library page to sort the library by that column.
- **[New settings in Single Score data visualizations](https://www.servicenow.com/docs/access?context=create-dv-sing-sc-ac&family=australia&ft:locale=en-US)**
Configure new color settings for Single Score data visualizations. You can also change the relative position of both the score and the title header.
- **[Manage Platform Analytics in the improved Analytics Overview page](https://www.servicenow.com/docs/access?context=analytics-center&family=australia&ft:locale=en-US)**
Quickly discover artifacts, access relevant information and key metrics, and take actions to manage the health of the library. The Analytics Overview page \(formerly Analytics Center\) acts as a one-stop shop and entry point for role-specific access to all important information related to Platform Analytics.
- **[Platform Analytics experience is enabled by default for all users on upgrade to Australia](https://www.servicenow.com/docs/access?context=par-workspace&family=australia&ft:locale=en-US)**
Create content entirely within Platform Analytics.
- **[Take role-based tours](https://www.servicenow.com/docs/access?context=guided-tours&family=australia&ft:locale=en-US)**
Role-based guided tours are added to the Platform Analytics Migration Center and the Dashboards and Data Visualizations library pages.
- **[Filter dashboards by string field values](https://www.servicenow.com/docs/access?context=create-select-filter-workspace&family=australia&ft:locale=en-US)**
Filter data by the contents of string-type fields with a single-select or multiple-select filter.
- **[View the percentage each data segment contributes to the total](https://www.servicenow.com/docs/access?context=create-dv-donut-ac&family=australia&ft:locale=en-US)**
Enable the **Show % of total in tooltip** option to show the percentage each data point contributes to the total alongside absolute values in the tooltip. Applies to time series, bar, bubble, donut, geomap, and heatmap visualizations.
- **Publish report functionality replaced with Read-only link option in Report Designer**
It is no longer possible to publish a report. The **Read-only** option provides a URL that authenticated users can follow to view a report.
- **[Explore native data snapshots indicators in KPI Details](https://www.servicenow.com/docs/access?context=kpi-details&family=australia&ft:locale=en-US)**
- Employ intraday analysis with granularity based on work shifts.
- Customize score formatting options.
- Adjust breakdowns, calendar, and aggregation periods while exploring an indicator.
- Set up subscriptions for alerts on targets and thresholds directly from the targets and thresholds panels.
- Define hierarchical breakdowns with scores rolled up to parent elements.
- **[Create hierarchical filters for Industrial Connected Workforce indicators](https://www.servicenow.com/docs/access?context=create-hierarchical-filter&family=australia&ft:locale=en-US)**
Create multilevel filters with roll-up aggregation across nested organizational structures, which moves from site, to plan, to department, to functional location.
- **[Download data visualizations as CSV or Excel files](https://www.servicenow.com/docs/access?context=export-data-vis-from-dboard&family=australia&ft:locale=en-US)**
As a viewer, you now can download any data visualization, not only a List, as a CSV or XLS file.
- **[Automatically set the aggregation period of data snapshots indicator trend lines](https://www.servicenow.com/docs/access?context=config-dv-time-series-ind-data&family=australia&ft:locale=en-US)**
Set the **Aggregation period** field in the **Trend by** settings to Auto so ****, the system automatically selects the aggregation period of data snapshot indicator trend lines based on the date range and business calendar.
- **[Automatic aggregation of date-filtered data based on date range](https://www.servicenow.com/docs/access?context=create-date-filter-workspace&family=australia&ft:locale=en-US)**
Filter dashboards by business calendar and have the system infer the appropriate aggregation level at runtime. If you put a time series data visualization on a dashboard with a date filter, the aggregation of shown data adjusts automatically depending on the selected date range. This adjustment applies to both table and data snapshots indicator data.
- **[Create custom data visualization filters with an improved condition builder](https://www.servicenow.com/docs/access?context=filter-dv-condition-builder&family=australia&ft:locale=en-US)**
When creating a data visualization for table data, you can create a custom filter when you specify the data source. The condition builder for the custom filter now has menus of fields, operators, values, and related tables.
- **[Hide the Refresh action on data visualizations](https://www.servicenow.com/docs/access?context=create-dv-sing-sc-ac&family=australia&ft:locale=en-US)**
In the Headers and Borders section of data visualizations, use the **Show refresh option** check box to hide the **Refresh** icon \[Omitted image "image.refresh-icon"\] Alt text: in the Configuration settings of data visualizations. Data visualizations on cached dashboards never have the Refresh icon.
- **[Migration Center enhancements](https://www.servicenow.com/docs/access?context=data-migration&family=australia&ft:locale=en-US)**
- As an analytics manager, migrate any Core UI dashboard to Platform Analytics in the Dashboard library.
- Edit migrated content before activating it in the Platform Analytics experience.
- Activate content selectively.
- Total views of Core UI reports and other widgets are now migrated along with the Core UI content.
- **[Dashboard element enhancements](https://www.servicenow.com/docs/access?context=edit-db-elements-in-ac&family=australia&ft:locale=en-US)**
Moving and resizing dashboard elements no longer opens the configuration panel.
- **[Enhanced scheduled exports](https://www.servicenow.com/docs/access?context=schedule-export-dboards-data-viz&family=australia&ft:locale=en-US)**
When scheduling the email of dashboards or data visualizations, limit recipients based on reference qualifiers.
- **[Public reports are unpublished](https://www.servicenow.com/docs/access?context=report-permission-issues&family=australia&ft:locale=en-US)**
On upgrade, all public Core UI reports are unpublished to enhance security control. Report administrators can find the unpublished reports on the Reports Public \[sys\_report\_public\] table. They can then make the reports available through the Sharing UI in the Report Designer.
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Brazil
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- **[URL filter parameters for inline dashboards](https://www.servicenow.com/docs/access?context=url-filter-parameters&family=brazil&ft:locale=en-US)**
External pages and UI Builder pages can now pass filter values to Platform Analytics inline dashboards and the Visualization Designer using URL parameters. The feature introduces a standard mechanism that accepts filter payloads in `encodedQuery` format, validates and maps them to filter state, and applies them when the dashboard or visualization loads. Supported filter types include choice and Boolean. Deep links and drill-down workflows that previously relied on Classic or Core UI URL-based filtering are now supported in Platform Analytics experiences.
Copying a dashboard link now includes active filter state in the URL using the format `/unified-filters-param/filterId:value1,value2`, removing the back-end dependency on the `par_dashboard` filter record.
- **[Updated creation flow for dashboards and data visualizations](https://www.servicenow.com/docs/access?context=common-dashboard-tasks&family=brazil&ft:locale=en-US)**
The creation flow for Platform Analytics dashboards and data visualizations now clearly surfaces Next Experience as the recommended path. Core UI creation remains available for users who need it. The updated flow applies when the system properties `com.snc.par.coreui.dashboard_create.enabled` and `com.snc.par.coreui.report_create.enabled` are set to `true`. Instances where migration is complete and Core UI creation is inactive aren't affected. A new informational modal for data visualization creation has been added. The create flow now routes Core UI dashboard creation to the `pa_dashboard` record form and Core UI report creation to the Report Designer.
- **[Configurable list view for drilldowns](https://www.servicenow.com/docs/access?context=dv-chart-interactions&family=brazil&ft:locale=en-US)**
Dashboard and report designers can now select which list view opens when users drill down to data using the **Go to Data View** chart interaction. The configuration option is available in the **Chart Interaction** section of the Visualization and Dashboard Designers. Designers can specify a view from the `sys_ui_view_list` table, providing flexibility to target different views for different roles or use cases. Tooltip text in the visualization now dynamically reflects the configured destination — showing the data source name for **Go to Data View** interactions and the page name for **Go to URL** interactions. The **Go to URL** interaction now redirects in the same browser tab.
- **[Export quality improvements](https://www.servicenow.com/docs/access?context=export-pae-db-restrict&family=brazil&ft:locale=en-US)**
- A system property enables or disables the export button globally. A second property accepts a comma-separated list of roles permitted to export when the first property is enabled. When the roles list is empty, export is available to all users. This applies to on-demand export at both the dashboard and data visualization level, including client-side export.
- The export modal now includes a documentation link for supported and unsupported components. It also provides options to enable or disable sending exports via email and displays improved error messages after export failures. UI controls in export modals have been updated from toggles to check boxes.
- PDF exports now correctly apply the selected orientation \(landscape or portrait\) for list-type visualizations. Previously the orientation setting was recognized in the UI but exports always rendered in portrait.
- Users can select specific dashboard tabs to include when exporting to PDF, consistent with existing PPT export tab selection. Dashboards with applied filters respect the filter state in PDF exports.
- Scheduled export now supports additional file types and page format options that were previously available in Core UI but missing from the scheduled export UI. Day-of-week scheduling options \(Monday to Friday\) are now available. Core UI reports are hidden from the scheduled export library page.
- **[Dashboard PDF export improvements](https://www.servicenow.com/docs/access?context=export-pae-dashboard-ppt&family=brazil&ft:locale=en-US)**
Platform Analytics dashboard PDF and PowerPoint export includes the following improvements:
- You can now select which dashboard tabs to include when exporting to PDF, consistent with the existing tab selection available for PPT export.
- When exporting a dashboard to PDF, you can choose whether to apply or exclude the active dashboard filters in the exported output.
- Visualizations in exported PDF and PPT files now follow the layout order displayed on the dashboard, with the top layout rendered first and widgets ordered left to right.
- Filters, images, and headings are now included in dashboard PDF exports. Previously these components were excluded because `par_metadata` records were not present for them.
- When a dashboard contains only unsupported components, the export now returns a meaningful error message rather than an empty PDF.
- Dashboards containing only list visualizations no longer trigger an unnecessary export server call.
- **[Library page bookmark icon theme alignment](https://www.servicenow.com/docs/access?context=bookmark-dashboard-ac&family=brazil&ft:locale=en-US)**
The bookmark icon in the Dashboard library page and the Data Visualization library page now renders in the applied theme color, consistent with the Indicators library page. Previously the bookmark icon displayed in blue regardless of the active theme.
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