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Zurich
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- **[Opportunity details page](https://www.servicenow.com/docs/access?context=opportunity-details&family=zurich&ft:locale=en-US)**
Generate highlights to surface key drivers behind process patterns that accelerate decision-making and prioritization of process changes on the Opportunity details page. This page provides the detailed context of every improvement opportunity. It uses Now Assist to help generate highlights.
- **[Idle time analysis](https://www.servicenow.com/docs/access?context=idle-time-analysis&family=zurich&ft:locale=en-US)**
Analyze where cases are waiting to be assigned to agents by tracking and analyzing the time during which the case is assigned to a team but not yet to an agent. Idle time analysis helps identify inefficiencies, such as delays in task assignment or workflow bottlenecks, and helps improve coordination and reduce waiting time within processes. Idle time analysis must be configured in the process configuration.
- **[Touchpoint analysis](https://www.servicenow.com/docs/access?context=touchpoint-analysis&family=zurich&ft:locale=en-US)**
Identify where and how human involvement occurs in a process by using touchpoint analysis. Analyzing the fields that involves human involvement helps you improve your processes, enhancing performance and reducing operational costs. Touchpoint analysis enables you to analyze the workload of transitions and cases. Touchpoint analysis must be configured in the process configuration.
- **[Enhanced data security](https://www.servicenow.com/docs/access?context=set-objectives&family=zurich&ft:locale=en-US)**
Mark a project as restricted to help protect sensitive data and avoid security breaches. Restricted project data is available only to the owner and the users with whom the project is shared.
- **[Share a Process Optimization project](https://www.servicenow.com/docs/access?context=share-project&family=zurich&ft:locale=en-US)**
Share projects through a link that remains unchanged even when the project is updated and remined.
- **[Creation of automation requests and CIMs simplified](https://www.servicenow.com/docs/access?context=submit-automation-idea&family=zurich&ft:locale=en-US)**
When creating an automation or Continual Improvement Management \(CIM\) request from Process Mining, mandatory fields are pre-populated, reducing friction and accelerating time-to-action.
- **[Process Mining integrated with ServiceNow playbook](https://www.servicenow.com/docs/access?context=analyst-workbench-dashboard&family=zurich&ft:locale=en-US)**
Process Mining has been integrated with ServiceNow playbook. After analyzing and identifying a process for improvement, export the process to playbook and add subflows or triggers to analyze and refine the flow.
Use the Playbooks icon on the Process Mining Analyst Workbench to export up to 5 routes of a project to ServiceNow playbook. This feature is enabled by Now Assist.
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Australia
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- **[Parallel processing for playbook data introduced](https://www.servicenow.com/docs/access?context=export-to-playbook&family=australia&ft:locale=en-US)**
Analyze ServiceNow Playbooks, including their stages and individual activities using Process Mining. This capability enables Playbook authors and business process owners to do performance evaluations and optimize Playbooks.
- **[Process Step filter \(Previously Transition filter\) & Rule-based Findings enhanced](https://www.servicenow.com/docs/access?context=rule-based-builder&family=australia&ft:locale=en-US)**
Unlock new use cases and drive better process optimization outcomes through the enhanced process step filter and rule-based findings.
- **[Intent and Activity analysis available with Now Assist](https://www.servicenow.com/docs/access?context=now-assist&family=australia&ft:locale=en-US)**
Efficiently summarize \(human\) agent tasks and their sequence in relation to problem types so you can pinpoint areas for improvement and take concrete actions to optimize your processes.
- **[Mine Agentic AI logs](https://www.servicenow.com/docs/access?context=set-objectives&family=australia&ft:locale=en-US)**
Create a Process Mining project on Agentic AI data logs by selecting the designated source from a readily available template.
- **[Integration with Task Mining](https://www.servicenow.com/docs/access?context=task-mining&family=australia&ft:locale=en-US)**
Gain insights on the time the workstation users spend and how they accomplish tasks by analyzing their activities. Uncover inefficiencies, standardize best practices, and identify automation opportunities. You can create a Task Mining project from Opportunity details page and Analyst workbench of Process Mining.
- **[New automated findings introduced](https://www.servicenow.com/docs/access?context=automated-findings&family=australia&ft:locale=en-US)**
Use the following automated findings to identify improvement opportunities where records follow specific patterns:
- Extreme duration \(Node\): Identifies patterns where records stay in a step for a significantly longer duration than usual
- High touchpoints \(Node\): Identifies patterns where a group of records in a step gets updated more often compared to another group to progress to any next step.
- Extreme touchpoints \(Node\): Identifies patterns where a step requires unusually large number of record updates than the normal range to progress to any next step.
- Slow duration \(Node\): Identifies patterns where a group of records stays longer in a step than the average duration of another group.
- **[Multidimensional projects filters](https://www.servicenow.com/docs/access?context=filter-project&family=australia&ft:locale=en-US)**
Make analysis easier by filtering multidimensional projects based on child breakdowns and variants as a substitute for filtering on child attributes.
- **[Evaluation project for security operations available](https://www.servicenow.com/docs/access?context=evaluation-security&family=australia&ft:locale=en-US)**
Try out an evaluation project for security incidents, which can provide improvement opportunities based on assignment group changes, time analysis, priority escalations, and automated indicators such as repeated states and assignment groups. You can target a maximum of 3.6K records that have been closed in the last seven days.
- **[Introduced views to the Platform Analytics workspace for Process Mining](https://www.servicenow.com/docs/access?context=analyst-workbench-dashboard&family=australia&ft:locale=en-US)**
Display specific activity definitions within the Platform Analytics workspace for Process Mining using views. When working with graphs that contain multiple activity definitions, views help filter the map to show only activities relevant to the problem being analyzed.
- **[Multidimensional maps are supported on the Opportunity details page and Platform Analytics components](https://www.servicenow.com/docs/access?context=opportunity-details&family=australia&ft:locale=en-US)**
Quickly analyze process maps with multiple tables through multidimensional maps on the Opportunity details page and Platform Analytics component of Process Mining.
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Brazil
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- **[Meter-based usage guardrails and controls introduced](https://www.servicenow.com/docs/access?context=meter-based-guardrails&family=brazil&ft:locale=en-US)**
Configure table-level guardrails and mandatory filters to control entitlement usage and prevent unexpected overage charges. Projects with configured guardrails are automatically validated, capped, or flagged before mining starts.
- **[Process Mining for Playbooks enhanced](https://www.servicenow.com/docs/access?context=playbook-project&family=brazil&ft:locale=en-US)**
Playbook projects are enhanced:
- to configure and analyze breakdowns based on the trigger record of a playbook
- to filter playbook executions by recency to focus on current performance trends
- to view execution-time histograms for each activity and phase to identify performance patterns and outliers
- to compare playbook variants on overall and per-activity efficiency
- **[Evaluation project experience improved](https://www.servicenow.com/docs/access?context=evaluate-pm&family=brazil&ft:locale=en-US)**
Explore evaluation projects directly from the Process Mining workspace landing page, with guided onboarding that highlights key areas of the interface and suggests where to start exploring. Human Resources and Security Operations users get personal evaluation projects scoped to their own data access, so no administrator impersonation is required.
- **[AI-assisted process configuration](https://www.servicenow.com/docs/access?context=gen_process_config_ai&family=brazil&ft:locale=en-US)**
Generate process configuration field values with AI directly from the process configuration header, then review, select, and confirm the suggested fields before applying them. Map states to stakeholder responsibilities with AI in the Process details step.
- **[Launch Process Mining from any ServiceNow workspace](https://www.servicenow.com/docs/access?context=list-proj-crt&family=brazil&ft:locale=en-US)**
Create a Process Mining project directly from a list of records from any ServiceNow workspace.
- **[Project sharing with edit rights](https://www.servicenow.com/docs/access?context=share-project&family=brazil&ft:locale=en-US)**
Share a project with other users as **Can view** or **Can edit**. Users with edit rights can modify the project definition and perform mining, but can't share or delete the project.
- **[Contextual Task Mining project names](https://www.servicenow.com/docs/access?context=task-mining-naming&family=brazil&ft:locale=en-US)**
Task Mining projects launched from Process Mining include the triggering node or improvement opportunity name in the project name, making it easier to distinguish between multiple task mining projects.
- **[Template creation and management introduced](https://www.servicenow.com/docs/access?context=pm_templates&family=brazil&ft:locale=en-US)**
Create multiple templates per table to support several distinct use cases instead of one generic configuration.
- **[Preset filters for transitions introduced](https://www.servicenow.com/docs/access?context=filter-auto&family=brazil&ft:locale=en-US)**
Create filters from the available filters after selecting the Select quick starter from Process steps in Analyst workbench. This makes the process of creating filters easier and faster.
- **[Three new system properties added](https://www.servicenow.com/docs/access?context=po-properties&family=brazil&ft:locale=en-US)**
The following three system properties are added:
- promin.metered\_usage.allow\_unrestricted
- promin.metered\_usage.warning\_limit
- promin.workspace.hide\_from\_navigation
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