---
title: Add communication plan from MIM workbench
description: You can create a new communication plan or add a new communication task to an existing communication plan from the workbench.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/employee-service-management/employee-experience-foundation/add-communication-plan-mim-workbench.html
release: brazil
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Agent actions, Use ITSM and HRSD integrations with Microsoft Teams, Use Microsoft Teams integration for Employee Experience, Use, ServiceNow for Microsoft Teams and Microsoft 365, EmployeeWorks, Employee Service Management]
---

# Add communication plan from MIM workbench

You can create a new communication plan or add a new communication task to an existing communication plan from the workbench.

## Before you begin

Ensure you have installed the required plugins to be able to use Major Incident Management \(MIM\) workbench. For more information, see [ServiceNow for Microsoft Teams and Microsoft 365](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/employee-experience-foundation/c_ServiceNowForMSTeams.md).

Role required: major\_incident\_manager

## Procedure

1.  Navigate to **All** > **Incident** > **Major Incidents** > **Open**.

2.  Open the relevant major incident.

3.  Click **View Workbench**.

4.  Click **Communications** tab, and then click **Add** that appears in **Communication Tasks** section.

5.  On the form, fill the fields.

    |Field|Description|
    |-----|-----------|
    |Communication Plan|List to select a new communication plan or to select an existing plan and add communication tasks to the plan.|
    |Plan Short description|Brief description of what the communication plan is all about.|
    |Task Short description|Brief description of what the communication task is all about.|
    |Channels|Check box to select email, SMS, Microsoft Teams notification, or conference as mode of communication for the plan.|
    |Frequency|Frequency at which a specific task must be executed. A task can be executed only once or on specific durations.|
    |Due in \(Minutes\)|Time span when the task must be executed after the task initiates. For recurring tasks, it also indicates the time span after which the task must repeat.|

6.  Click **Next**.

7.  In the **Manage Recipients** tab, add the users required to be involved in the major incident communication plan.

8.  Click **Save**.


-   **[Send a notification from Major incident management workbench](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/employee-experience-foundation/send-mim-notification.md)**  
Send a Microsoft Teams notification to the stakeholders associated with a major incident.
-   **[View notifications for a major incident](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown)**  
View the notifications that are sent during specific events in a major incident. These notifications are sent to all the stakeholders associated with the major incident.

**Parent Topic:**[Agent actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/employee-experience-foundation/agent-sn-ms-teams.md)