---
title: Link ServiceNow user account to Microsoft Teams application for Virtual Agent
description: Link your ServiceNow account to an Microsoft Teams application to access the non-public Virtual Agent topics that use ServiceNow records.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/employee-service-management/employee-experience-foundation/link-user-teams-va.html
release: brazil
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Employee actions, Use ITSM and HRSD integrations with Microsoft Teams, Use Microsoft Teams integration for Employee Experience, Use, ServiceNow for Microsoft Teams and Microsoft 365, EmployeeWorks, Employee Service Management]
---

# Link ServiceNow user account to Microsoft Teams application for Virtual Agent

Link your ServiceNow account to an Microsoft Teams application to access the non-public Virtual Agent topics that use ServiceNow records.

## Before you begin

Role required: user

The authentication step occurs in your instance or in a Service Portal set by your admin.

## Procedure

1.  Open the Microsoft Teams application.

2.  Find your Virtual Agent bot.

3.  Start a conversation with your Virtual Agent bot.

    The bot then presents a prompt that provides options to authenticate **Link to ServiceNow**, continue as a guest user, or see the help menu **Check out Tips**.

4.  Select **Link to ServiceNow** to authenticate.

    Authentication directs you to your instance or a Service Portal set by your admin. If you aren’t already logged in to your instance or a Service Portal, you’re prompted to enter your login credentials.

    **Note:**

    The administrator can auto-link the ServiceNow user accounts to Microsoft Teams. For more information, see [Account linking in pre-built messaging integrations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/conversational-interfaces/va-adapter-autolinking.md).

5.  On the confirmation dialog, select Confirm to link your account.


**Parent Topic:**[Employee actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/employee-experience-foundation/employee-sn-ms-teams.md)