---
title: Request-based chat - Start and import chat as guest user from classic view
description: You can start a Microsoft Teams chat with an external organization user and import chat after you are invited to their chat.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/employee-service-management/employee-experience-foundation/start-import-req-based-chat-as-guest.html
release: brazil
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Agent actions, Use ITSM and HRSD integrations with Microsoft Teams, Use Microsoft Teams integration for Employee Experience, Use, ServiceNow for Microsoft Teams and Microsoft 365, EmployeeWorks, Employee Service Management]
---

# Request-based chat - Start and import chat as guest user from classic view

You can start a Microsoft Teams chat with an external organization user and import chat after you are invited to their chat.

The following configuration must be complete for a guest user from an allowed-domain to initiate or import chat.

-   Enable chat access to a guest user
-   Configure external collaboration for a guest user
-   Add a guest user to the Microsoft Entra ID

For more information, see [Enable chat access for guest users](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/employee-experience-foundation/enable-guest-chat-access-st.md) for self-configured app, [Enable chat access for a guest user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/employee-experience-foundation/enable-guest-chat-access-mt.md) for pre-published app, and [Guest access in Microsoft Teams](https://docs.microsoft.com/en-us/microsoftteams/guest-access).

**Note:**

As a guest user, you can import chat only if you are present in the allowed-domain but you can initiate a chat. A tag with the label **External** appears by your name to indicate that you are a guest user and not present in the allowed-domain. For more information, see [Add or invite people outside your Teams org to a chat](https://support.microsoft.com/en-us/office/add-or-invite-people-outside-your-teams-org-to-a-chat-6897ab47-9f60-4db6-8b95-18599714fe57).

-   **[Start a Microsoft Teams chat as a guest user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/employee-experience-foundation/start-chat-as-guest-user.md)**  
Start a Microsoft Teams chat as a guest user with an external organization user.
-   **[Import a Microsoft Teams chat as a guest user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/employee-experience-foundation/import-chat-as-guest-user.md)**  
Import your Microsoft Teams chat with an external organization user as a guest user.

**Parent Topic:**[Agent actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/employee-experience-foundation/agent-sn-ms-teams.md)