--- title: Configure Journey designer features description: Administrators configure Journey designer for the needs of their organization. locale: en-US canonical_url: https://www.servicenow.com/docs/r/employee-service-management/journey-designer/jny-dsgnr-configuration.html release: brazil product: Journey Designer classification: journey-designer topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 5 breadcrumb: [Configure, Journey designer, Employee Journey Management, HR Service Delivery, Employee Service Management] --- # Configure Journey designer features Administrators configure Journey designer for the needs of their organization. ## Journey designer administration console apps and configuration The Journey designer administration console consolidates Journey Accelerator, Journey designer, and Lifecycle Events configuration needs in a single intuitive page. Administrators can see which applications are already installed and other applications that are available for installation. - **Design a journey** Create and configure Lifecycle Events and Journey Accelerator plans to build and maintain journeys. - **Enhance the journey** Manage the features you already have installed and see what's available to install and enhance your journeys. ## Journey designer console helpful resources Administrators new to Journey designer can use the resources available on the admin console page to learn about the features and workflow for creating journeys. - **Introduction** View a video that shows you the basic flow for creating and maintaining journeys. This video offers and detailed explanation about the relationship between Journey designer, Journey Accelerator, and Lifecycle Events. - **Getting started** Learn more about journeys, Lifecycle Events, and Journey Accelerator. This information helps you to understand everything involved in creating journeys. - **Helpful resources** Access the Journey designer guided setup or detailed documentation from the helpful resources listed in the console. ## Basic configuration process overview The configuration process depends on the features and integrations used in your organization. Here are the basic process steps for configuring Journey designer. - **Step 1: Create and manage journey configurations** - [Create and configure Journey designer journeys](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/journey-designer/jny-dsgnr-journey-configuration.md) Journey designer configurations are used as templates for creating journeys. Administrators create configurations that are used to trigger journeys. - [Manage Journey designer user roles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/journey-designer/jny-dsgnr-manage-users-roles.md) Your roles control access for creating and modifying different features in Journey designer. - **Step 2: Configure the Journey** Create a Journey type to classify the Journey configuration and associate the journey with a Lifecycle Events, Journey Accelerator, or both. [Create and manage Journey types](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/journey-designer/jny-create-manage-journey-types.md) - Lifecycle Events, see [Configure a lifecycle event](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/lifecycle-events/configure-hr-lifecycle-event-type.md) **Note:** A journey that contains a life-cycle event must have an associated HR Service with the **Journey** fulfillment type. Either update an existing HR Service case or create a one. See [Configure an HR service for a journey](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/lifecycle-events/configure-hr-service-for-journey.md) - Journey Accelerator, see [Create a Journey Accelerator plan type](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/journey-designer/jny-create-manage-plans.md) - **Step 3: Configure Journey permissions** [Update users' permissions for journeys](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/journey-designer/jny-dsgnr-update-user-permissions.md) - **Step 4: Create and manage Journey designer reports and dashboards** [Journey designer dashboards and reports](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/journey-designer/jny-report-dashboards.md) - **[Create and configure Journey designer journeys](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/journey-designer/jny-dsgnr-journey-configuration.md)** Create a journey and embed the necessary components from Lifecycle Events and Journey Accelerator. - **[Manage Journey designer user roles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/journey-designer/jny-dsgnr-manage-users-roles.md)** Manage Journey designer users and the roles that they have. - **[Manage Journey designer bulk updates for tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/journey-designer/jny-dsgnr-bulk-update-admnstrtn.md)** Journey designer admins can configure which task types are available for bulk update and view information about tasks that were updated in bulk. - **[Creating and managing quick links for journeys](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/journey-designer/jny-dsgnr-quick-links-why-who.md)** Quick links give employees quick access to varied resources directly from a journey. Administrators, journey owners, and mentors are able to add linked resources to journeys. - **[Update users' permissions for journeys](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/journey-designer/jny-dsgnr-update-user-permissions.md)** Users in a journey have permissions that enable different levels of access to a journey. Administrators modify user permissions for different types of journeys. - **[Create and configure Journey designer headers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/journey-designer/jny-dsgnr-header-configuration.md)** Manage journey headers or customize journey headers for different journey types based on user roles. - **[Create and manage Journey types](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/journey-designer/jny-create-manage-journey-types.md)** Create plan types to manage the top-level classification for stages and tasks for Journey types, as well as the header views for users. - **[Create and manage plan types](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/journey-designer/jny-create-manage-plans.md)** Create plan types to manage the top-level classification for stages and tasks in a Journey designer plan. - **[Create and manage plan configurations in Journey designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/journey-designer/jny-create-manage-plan-configuration.md)** Create and manage plan configurations that are based on a plan type. Plan configurations are customized for specific employee audiences. - **[Setup the Journey designer plan configuration review and approval process](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/journey-designer/jny-dsgnr-plan-config-admin.md)** ServiceNow administrators configure the Journey designer plan configuration feature and process. - **[Enable the Now Assist Journey generation skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/journey-designer/enable-jny-gen.md)** Enable the Journey generation skill in ServiceNow Otto for HRSD using the AI Admin Hub console. - **[Create and manage stages](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/journey-designer/jny-create-manage-stages.md)** Create and manage stages that are contained inside a plan. Stages contain tasks or to-do lists for managers, mentors, or employees to complete. - **[Add stage configurations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/journey-designer/jny-create-stage-configuration.md)** Stages group tasks or to-do lists for managers, mentors, or employees as part of a plan configuration. You must set the stage order and associate the stage with a plan configuration. - **[Create a satisfaction score action](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/journey-designer/jny-create-satisfaction-score-action.md)** A satisfaction score action triggers a widget to appear to the employee, containing either a URL or request to schedule a meeting, when the specific condition is met. - **[Creating and managing audience-specific templates](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/journey-designer/jny-creating-audience-specific-plans.md)** Administrators can develop Journey Accelerator templates for customized plans with stages that include user tasks for different audiences. - **[Recommended learning in journey configurations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/journey-designer/jny-dsgnr-ml-learning-recom.md)** Administrators add relevant learning recommendations to a journey configuration. - **[Configure Journeys for Now Mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/journey-designer/configure-journeys-now-mobile.md)** Configure Journey designer in Now Mobile to enable managers, mentors, and employees to interact with their journeys from their mobile devices. - **[Initiate a learning task from a lifecycle event](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/journey-designer/ln-task-pst.md)** When a lifecycle event is triggered, a learning task is created and assigned to the subject person of the case. The task is displayed in the To-dos page in Employee Center. - **[Employee Center \(EC\) homepage journey tabs widget](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/journey-designer/jny-dsgnr-ec-hp-widget.md)** The Service Portal Designer contains a library of widgets to add to a service portal. The **EC homepage journey tabs widget** displays key details related to users' journeys. **Parent Topic:**[Installation and configuration overview](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/journey-designer/jny-inst-config-overview.md)